Entry-Level IT Support Technician – Windows & 365

ISC Constructors, L.L.C.; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development opportunities

On-site work in Baton Rouge

Job summary

ISC Constructors, L.L.C. seeks a Level 1 IT Support Technician to provide first‑level technical support for Associates, devices, and core technology across the organization.

The ideal candidate will be service‑oriented, organized, and capable of resolving common hardware and software issues with timely and professional support. The role involves troubleshooting Microsoft 365, email, login, printing, and connectivity problems, configuring user devices, and documenting resolutions.

Qualifications

• Basic knowledge of computer hardware, software, printers and peripherals.
• Familiarity with Microsoft 365 applications and Windows operating systems.
• Basic understanding of networking concepts.

Responsibilities

• Provide first-level technical support for computers, software, printers, and mobile devices.
• Troubleshoot workstation, email, login, printing, and connectivity issues.
• Install, configure, maintain, and support computers, software, peripherals, and user devices.
• Assist with new-user setup, device deployments, upgrades, replacements, and moves.
• Perform basic LAN, WAN, and network connectivity troubleshooting.
• Use diagnostic tools and documented procedures to resolve issues.
• Document requests, steps, and resolutions in the IT ticketing system.
• Escalate advanced issues and follow through to resolution.
• Assist with endpoint protection, software updates, and routine maintenance.
• Support IT security procedures related to user access and device handling.
• Maintain hardware inventory and asset records.

Skills

Basic knowledge

Troubleshooting

Customer service

Communication

Multitasking

Detail-oriented

Education

Associate degree in IT or related field

CompTIA A+ or equivalent

Tools

Microsoft 365

Windows operating systems

IT ticketing systems

Endpoint security basics

Job description

ISC Constructors, L.L.C. seeks a Level 1 IT Support Technician to provide first‑level technical support for Associates, devices, and core technology across the organization.

The ideal candidate will be service‑oriented, organized, and capable of resolving common hardware and software issues with timely and professional support. The role involves troubleshooting Microsoft 365, email, login, printing, and connectivity problems, configuring user devices, and documenting resolutions.