Remote IT Help Desk Agent - Entry Level Support

Mechdyne Corporation; Marshalltown (IA); On-site; USD 23,419 - 28,929; Part time

Job summary

Mechdyne Corporation seeks a Level 1 IT Help Desk Agent to provide friendly, quality IT support remotely. Responsibilities include responding to client calls and issues, documenting in ticketing systems, and maintaining security standards.

Ideal candidates will have experience in remote IT support, excellent communication skills, and a relevant educational background. A+ Certification is desirable, and bilingualism is a plus.

Qualifications

• Experience with Remote IT Helpdesk Support.
• Educational degree, certificate, or equivalent experience in IT Services.

Responsibilities

• Provide friendly, courteous and quality IT support to our clients.
• Utilize a variety of ticketing systems to document, triage, track, and resolve client issues.
• Proactively work towards Key Performance Indicators.
• Adhere to industry security standards.

Job description

Mechdyne Corporation seeks a Level 1 IT Help Desk Agent to provide friendly, quality IT support remotely. Responsibilities include responding to client calls and issues, documenting in ticketing systems, and maintaining security standards.

Ideal candidates will have experience in remote IT support, excellent communication skills, and a relevant educational background. A+ Certification is desirable, and bilingualism is a plus.