Service Desk Technician

TEKsystems; Madison (WI); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Health Spending Account (HSA)

Transit benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

TEKsystems in Madison, WI is seeking a tech-minded, customer-focused professional to join a collaborative IT support team. You will deliver Tier 1–2 support, troubleshoot issues, and help employees access needed tools and systems from a hybrid work location.

The ideal candidate has 1+ year experience with digital tools and 6+ months in customer service, plus a history of working well in teams. This contract position offers comprehensive benefits and the chance to grow technical skills.

Qualifications

• 1 year or more experience with digital tools, systems, or platforms, plus willingness to learn new technologies.
• At least 6 months of customer service or client-facing experience with a track record of resolving issues.
• At least 6 months in a collaborative team environment contributing toward shared goals.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for internal employees.
• Troubleshoot hardware, software, account, and access-related issues.
• Manage, deploy, configure, and support computers and related equipment.
• Assist users with application access and authentication requests.
• Collaborate with team members to resolve technical challenges efficiently.
• Maintain a high level of customer service for a diverse user base.

Skills

Digital tools

Customer service

Team collaboration

Job description

Description

Are you a technology-minded problem solver who enjoys helping others and learning new systems? We're looking for a motivated and customer-focused professional to join a collaborative team. This is a great opportunity for someone who enjoys troubleshooting, working with technology, and making a meaningful impact through exceptional service.

What You’ll Do

In this role, you’ll help ensure employees and application users have the access, tools, and support they need to be successful. Responsibilities include:

• Deliver Tier 1 and Tier 2 technical support for internal employees
• Troubleshoot hardware, software, account, and access-related issues
• Manage, deploy, configure, and support computers and related equipment
• Assist users with application access and authentication requests
• Collaborate with team members to resolve technical challenges efficiently
• Maintain a high level of customer service while supporting a diverse user base

What We’re Looking For

Required Qualifications

• At least 1 year of experience working with digital tools, systems, or platforms, along with the ability to quickly learn new technologies
• At least 6 months of customer service or client-facing experience with a track record of resolving issues and building positive relationships
• At least 6 months of experience working in a collaborative team environment and contributing toward shared goals

Why Join Us?

This role offers the opportunity to build your technical skills while working with a supportive team that values collaboration, continuous learning, and exceptional customer service. If you enjoy helping others, solving problems, and growing your career in IT, we’d love to hear from you!

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Madison,WI.

Application Deadline

This position is anticipated to close on Aug 18, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.