Lending Systems Administrator & Process Improvement Lead

Austin Bank; Longview (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Austin Bank in Longview, TX seeks a Loan Business Systems Administrator to own the lending applications portfolio across commercial, consumer and mortgage lending systems. You will partner with Lending, Documentation, Compliance and IT to ensure policies, controls and customer service standards are met.

The role focuses on system functionality, workflow optimization, user access, error resolution and process redesign to improve efficiency and accuracy in lending operations.

Responsibilities

• Serve as the primary business resource for the Bank's lending applications across commercial, consumer and mortgage lending systems.
• Collaborate with Lending, Central Loan Documentation, Loan Administration, Credit Administration, Compliance, IT, Data/Reporting and vendors to ensure compliance with policies, procedures and regulations.
• Be the main point of contact for lending employees on system functionality, workflow issues, user access, errors and lockouts.
• Identify opportunities to improve lending processes via better utilization, configuration, integration, automation and reporting.
• Ensure regulatory compliance with BSA and CIP related to job functions.
• Deliver superior customer service, build effective relationships, and support loyal customer-bank relationships.
• Participate in team initiatives, meetings and cross-department collaboration to meet departmental goals.
• Develop personal skills through training and uphold ethics, integrity and confidentiality.
• Administer lending applications from a business and operational perspective, including: commercial, consumer non-real estate, consumer real estate/mortgage systems, interfaces to core banking and other lending tools.
• Maintain configurations, workflows, user roles, approvals, fields, product parameters and other system settings aligned with Bank policies.
• Coordinate issue resolution by determining whether problems should be solved by Loan Business Systems Administrator, IT, Loan Operations, Compliance or vendors.
• Work with management to redesign processes and configure systems to improve efficiency, consistency, controls and customer service.
• Identify recurring user errors and develop training or system solutions to reduce them.
• Validate material software changes in test environments before production.
• Serve as the primary business support resource for lending employees using Bank lending applications.
• Develop and maintain user documentation, procedures, quick-reference guides, and training materials for lending applications.

Job description

Austin Bank in Longview, TX seeks a Loan Business Systems Administrator to own the lending applications portfolio across commercial, consumer and mortgage lending systems. You will partner with Lending, Documentation, Compliance and IT to ensure policies, controls and customer service standards are met.

The role focuses on system functionality, workflow optimization, user access, error resolution and process redesign to improve efficiency and accuracy in lending operations.