Bilingual FinTech Product Support Expert

Moody's Investors Service; United States; Hybrid; USD 67,800 - 98,400; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Parental leave

Paid time off

401(k) plan

Life and disability insurance

Discounted employee stock purchase plan

Tuition reimbursement

Job summary

Moody's Investors Service is seeking a candidate to provide exceptional financial and technical product support to clients using Moody’s Analytics Lending Solutions. The ideal applicant will thrive in a fast-paced environment and possess strong analytical skills alongside a strong customer service ethos. Required qualifications include fluency in English and Spanish, a bachelor's degree, and technical problem-solving skills. The position offers a competitive salary range of $67,800 - $98,400, dependent on experience and location, with a comprehensive benefits package.

Qualifications

• General understanding of financial statements including Balance Sheet and Income Statement.
• Strong customer service skills with eagerness to excel.
• Superb analytical skills, particularly in technical troubleshooting.
• Fluent in both English and Spanish.
• Excellent verbal and organizational skills.
• High attention to detail and ability to learn quickly.

Responsibilities

• Provide financial and technical product support to clients.
• Assist clients in interpreting product outputs.
• Deliver conceptual solutions to a diverse range of clients.
• Educate clients on product features.
• Support clients courteously via various channels.
• Communicate effectively with colleagues across teams.

Skills

General understanding of financial statements

Customer service skills

Analytical skills

Fluency in English and Spanish

Verbal, written, and organizational skills

Attention to detail

Working knowledge of Windows-based software

Education

Bachelor's degree required

Tools

SQL Server

Postgres

Excel

Word

Job description

Moody's Investors Service is seeking a candidate to provide exceptional financial and technical product support to clients using Moody’s Analytics Lending Solutions. The ideal applicant will thrive in a fast-paced environment and possess strong analytical skills alongside a strong customer service ethos. Required qualifications include fluency in English and Spanish, a bachelor's degree, and technical problem-solving skills. The position offers a competitive salary range of $67,800 - $98,400, dependent on experience and location, with a comprehensive benefits package.