Lending Solutions Advisor — Customer Sales

Mariner Finance; Lakeland (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

Mariner Finance is seeking a customer-service oriented professional in Lakeland, FL. This role offers an hourly base pay with a monthly incentive based on personal and company performance, and exposure to a variety of loan products while delivering exceptional service.

Responsibilities include processing loan applications, analyzing financial information, contacting customers with past due balances, and maintaining accurate cash handling and branch operations.

Qualifications

• Minimum of two years in a customer service or sales role.
• High school diploma or equivalent.
• Excellent written and verbal communication with customers and company personnel.
• Must obtain applicable licenses to sell insurance products offered to customers by the branch.
• Must perform work at assigned branch location unless conditions permit otherwise.

Responsibilities

• Provide exceptional customer service by solving problems, presenting loan solutions based on customer needs, and presenting all available sales products.
• Process credit loan applications and analyze credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer solutions and resolve delinquency.
• Meet or exceed branch goals related to the sale of company products and services.
• Learn applicable Federal, State, and Local consumer laws to ensure compliant actions.
• Maintain a cash drawer, process payments, and deliver daily deposits to banks as required.
• May perform additional functions depending on market demand and branch staffing.

Skills

Customer service

Sales

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Financial services software

Job description

Mariner Finance is seeking a customer-service oriented professional in Lakeland, FL. This role offers an hourly base pay with a monthly incentive based on personal and company performance, and exposure to a variety of loan products while delivering exceptional service.

Responsibilities include processing loan applications, analyzing financial information, contacting customers with past due balances, and maintaining accurate cash handling and branch operations.