Library Clerk Public Services Part-Time

City of Great Falls; Great Falls (MD); On-site; USD 21,000 - 26,000; Part time

Job summary

City of Great Falls Library seeks a part-time Library Clerk Public Services to staff the Circulation Desk and provide a range of routine library services to visitors. You will follow established procedures with accuracy and a courteous, professional manner, reporting to the Public Services Librarian.

Responsibilities include greeting patrons, checking materials in and out, processing fines and payments, creating or updating accounts, shelving and organization of shelves, and supporting displays

Qualifications

• Combination of education and experience equivalent to a high school diploma.
• One year of library experience desired.

Responsibilities

• Staff the Circulation Desk and deliver routine library services.
• Assist with check-in/out, holds, fines, and mail processing.
• Support shelving, displays, and promotions of library programs.

Skills

Customer Service

Communication Skills

Conflict Resolution

Organization Skills

Privacy

Cash Handling

Education

High school diploma

Job description

Posting number: 26-00094

Department: Library

Job classification: Library Clerk Public Services Part-Time

Posting type: Open

Categories: Community Services, Library, Paraprofessional, Customer Service

Summary

This position staffs and provides support at the Circulation Desk, delivering a range of routine, transactional library services to library visitors. Work is carried out within established library procedures and requires accuracy, attention to detail, and a courteous, professional manner in all library visitor and staff interactions. The position reports directly to the Public Services Librarian.

Examples of duties

Customer Service (60%)

• Welcomes and interacts with library visitors to create a positive library experience.
• Delivers exceptional customer service by listening, offering accurate information, and keeping interactions positive in person, by email, or on the phone, while professionally enforcing library rules for property, computers, and materials.
• Creates new library accounts or updates existing ones including processing payments for fines and fees, billing accounts, and accepting donations.
• Manages the check-in and check-out of materials for users.
• Sends faxes for library visitors.
• Maintains the holds shelf.

Library Services Support (40%)

• Restocks, shelves, and shifts library materials—including books, videos, and other resources—to ensure the collection remains organized, current, and easily accessible.
• Ensures that library public spaces are organized and stocked appropriately, including library displays.
• Processes all incoming and outgoing mail while generating reports to distribute library user notifications.
• Clears withdrawn materials from shelves and database records based on weeding reports.
• Supports the promotion of library programs and services.
• Monitors long-term internal display accounts with extended loan periods.
• Participates in professional development activities, committees, and professional organizations as appropriate.
• Performs routine clerical tasks, assists various library departments as needed, and handles other assigned duties.

Qualifications

• Combination of education and experience equivalent to a high school diploma.
• One year of experience within a library setting desired.

Supplemental information

• Ability to communicate effectively, both orally and in writing
• Establishes and maintains effective working relationships with fellow employees, supervisors, and library visitors of all ages.
• Working knowledge of the library’s policies, procedures and practices
• Effectively promotes enthusiasm for library services
• Working knowledge of the principles and practices of library operations, including library ethical topics.
• Ability to maintain files in an orderly and efficient manner
• Ability to compile requested materials, lists, statistics and related information quickly and accurately

CORE COMPETENCIES

• Strong Customer Service
• Effective Communication Skills
• Appropriate Conflict Resolution
• Efficient Organizational Skills
• Respectful of Library Visitor Privacy
• Accurate Cash Handling

SUPERVISORY RESPONSIBILITY

This position does not have supervisory responsibilities.

WORK ENVIRONMENT

Work is performed in a library environment

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, walk, sit, bend, twist, pinch, grasp, reach, pull and perform similar body movements. Must have the ability to perform moderate physical work and to lift and carry up to 50 pounds at a time; the possession of hand/eye coordination sufficient to operate a computer, typewriter, microfilm reader, printer and copier; the ability to talk and hear in person or by telephone; and the ability to see and read materials.

EXPECTED HOURS OF WORK

This job description applies to both full-time and part-time positions. Full-time roles typically work 40 hours per week, while part-time roles work 29 hours per week. Work schedules follow a five-day workweek with hours assigned between Sunday and Saturday. This position is a nonexempt position and is eligible for overtime, with pre-approval by the Public Services Librarian or other supervisory staff.

TRAVEL

Travel is primarily local during the business day. Occasional travel may be required to attend off-site training and educational opportunities.