Outreach Clerk

Tolono Public Library District; Northern (KY); Hybrid; USD 29,000 - 38,000; Full time

Job summary

Tolono Public Library District is seeking an Outreach Clerk to support outreach services under the Community Engagement Librarian. You will participate in developing programs, visiting community events, and delivering library services to children, families, and underserved populations.

You will assist patrons with catalog access, apply for library cards, manage holds and circulation, and help set up outreach events.

Qualifications

• High School Diploma or Equivalent required.
• Highly organized with ability to work independently and as part of a team.
• Ability to bend, stoop, lift book bags, push loaded book carts.
• Excellent customer service skills.
• Solid working knowledge of MS Office.
• Valid Driver’s license.
• Ability to work a varied schedule including evenings and weekends.
• Strong written and oral communication skills.

Responsibilities

• Carries out visits to community events, community organizations, businesses, and senior centers; prepare materials and conduct programming.
• Develop partnerships with the community under guidance of the Community Engagement Librarian.
• Promotes reading and literacy to children, families, and underserved populations at outreach events and maintains community contact.
• Assists customers in accessing community services.
• Assists customers in using the online catalog and other electronic tools; instructs customers in library services, equipment, and facilities.
• Assists customers in applying for a library card; uses hardware and software to enter and retrieve information.
• Assists customers with holds, circulation and accessing library services and resources.
• Anticipates customer needs and delivers timely, accurate information; promotes cooperation and trust.
• Attends meetings/workshops related to programming and outreach; helps set up outreach events.
• Process donated materials for inclusion in outreach giveaways or book fundraisers.
• On occasion, may fill in as circulation clerk and perform duties like check-in/check-out, answering calls, placing holds, preparing cards, and shelving.

Skills

Customer service

Organization

Communication

Teamwork

Education

High School Diploma or Equivalent

Associate’s or Bachelor’s degree in related field

Tools

MS Office

Job description

Description

Outreach Clerk

Job Description

The Outreach Clerk is responsible for supporting outreach services and programs under the general direction of the Community Engagement Librarian. Major responsibilities include assisting in developing programs and services and supporting programming, particularly in relation to outreach services.

Schedule:

• TBA

Reports to:

• Library Director
• Community Engagement Librarian

Duties and Responsibilities

• Carries out visits to community events, community organizations, businesses, and senior centers. This includes preparing and compiling appropriate materials beforehand, and conducting programming as requested.
• With the guidance of the Community Engagement Librarian, develop partnerships with the community.
• Promotes reading and literacy to children, family, and underserved populations at outreach events. Maintain and cultivate contact with the general community.
• Assists customers in accessing community services.
• Assists customers in using the online catalog and other electronic tools and resources; assists and instructs customers in using library services, equipment, and facilities.
• Assists customers in applying for a library card; utilizes computer hardware and software to enter and retrieve customer information.
• Assists customers with holds, circulation and accessing TPLD services and resources.
• Anticipates customer needs and delivers timely, accurate information/solutions. Listens and actively promotes cooperation and trust to meet customer needs.
• Attends meetings and workshops, when directed, related to programming and outreach.
• Assists in setting up outreach events
• Process donated materials for inclusion in outreach giveaways or book fundraisers.
• On occasion, may need to fill in as circulation clerk, and perform duties such as check-in/check-out procedures, answering the telephone, placing holds as requested by patrons, preparing library cards for patrons, and shelving materials.

Minimum Requirements

• High School Diploma or Equivalent
• Highly organized with the ability to work independently and as part of a team.
• Ability to bend, stoop, lift book bags, push loaded book carts
• Excellent customer services skills
• Solid working knowledge of MS Office
• Valid Driver’s license
• Ability to work a varied schedule inclusive of evenings and weekends
• Strong written and oral communication skills.

Preferred

• Public Library Experience
• One-two years of customer service experience
• Associate’s or Bachelor’s degree in related field

Requirements

Minimum Requirements

• High School Diploma or Equivalent
• Highly organized with the ability to work independently and as part of a team.
• Ability to bend, stoop, lift book bags, push loaded book carts
• Excellent customer services skills
• Solid working knowledge of MS Office
• Valid Driver’s license
• Ability to work a varied schedule inclusive of evenings and weekends
• Strong written and oral communication skills.

Preferred

• Public Library Experience
• One-two years of customer service experience
• Associate’s or Bachelor’s degree in related field