Library Senior Clerk

City of Springfield Human Resources; West Virginia; On-site; USD 18,000 - 28,000; Full time

Job summary

City of Springfield Public Library is seeking a diligent library clerk to perform clerical tasks, check materials in and out, and assist patrons with directions and policies.

Reporting to the Branch Manager and Central Library Manager of Borrower's Services, the role includes processing holds, managing patron records, handling cash, and preparing monthly statistics, with opportunities to work nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Ability to interact effectively with staff and the public.
• Ability to follow oral and written instructions.

Responsibilities

• Check library materials in and out and assist borrowers.
• Process overdue items and handle cash and notices.
• Prepare monthly statistics.
• Manage patron holds and patron records.
• Perform other related duties as assigned.

Skills

Customer service

Cash handling

Public interaction

Education

High school diploma or equivalent

Job description

Position Purpose/Summary

Responsible for performing clerical tasks in the library and maintaining good customer service relations with the patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrower's Services. No supervision is exercised over other employees.

Position Purpose/Summary

Responsible for performing clerical tasks in the library and maintaining good customer service relations with the patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrower's Services. No supervision is exercised over other employees.

Essential Functions

• Checks library materials in and out. Empties book drop, answers directional questions and registers borrowers.
• Packs and unpacks delivery shipment.
• Handles paging slips by retrieving items to be sent to another library.
• Orders supplies for library as instructed.
• Processes overdue items, billing, handles cash through collections and special notices
• Resolves patron concerns regarding claims returns, damaged items, etc.
• Manage patron holds and patron records
• Prepares monthly statistics
• Records and processes periodicals and pulls the old ones for deletion
• Removes items from the hold shelf and returns same to other libraries
• Prepares a weekly cash summary for delivery to the Central Library
• Ability to work nights and weekends
• Performs other related duties as assigned.

Knowledge, Skills, And Abilities

• Ability to interact successfully with staff and the public.
• Ability to understand and follow oral and written instructions.
• Knowledge of public library policy, services, practices, plans and problems.
• Ability to work nights and weekends.

Education And Experience

High school diploma or equivalent.