Lending Sales Specialist — Customer Growth & Service

Advance America, Cash Advance Centers, Inc.; Springfield (MO); On-site; USD 36,000 - 56,000; Full time

Job summary

Advance America, Cash Advance Centers, Inc. in Springfield, Missouri, seeks a Consumer Lending Sales Specialist to deliver exceptional customer service while achieving branch sales goals and contributing to growth.

The role requires a high school diploma, sales or service experience, strong math and cash handling skills, and the ability to explain loan terms clearly. Bilingual Spanish is a plus, and reliable transportation is expected.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Sales or customer service experience required; one year in sales/retail/banking/collections preferred.
• Strong math skills and ability to process cash transactions.
• Bi-lingual Spanish is a plus.

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
• Deliver exceptional customer experience while managing growing consumer loan portfolio
• Present tailored financial solutions aligned with customer goals and needs
• Build and maintain strong customer relationships throughout the loan lifecycle
• Educate customers on loan terms, conditions, and product features
• Execute and track community marketing initiatives to generate growth
• Demonstrate company core values and purpose while building trust with customers and staff
• Support branch financial objectives and performance metrics
• Maintain strict adherence to company policies, state and federal regulations
• Ensure accurate cash controls and security procedures
• Maintain precise customer documentation and transaction records
• Conduct and document collection activities
• Follow Loss Prevention (LP) Standards
• Foster a positive team environment while supporting colleagues to enhance customer experience
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork

Skills

Customer service

Sales

Communication

Math skills

Cash handling

Attention to detail

Spanish language (bonus)

Education

High School Diploma or equivalent

Some college preferred

Job description

Advance America, Cash Advance Centers, Inc. in Springfield, Missouri, seeks a Consumer Lending Sales Specialist to deliver exceptional customer service while achieving branch sales goals and contributing to growth.

The role requires a high school diploma, sales or service experience, strong math and cash handling skills, and the ability to explain loan terms clearly. Bilingual Spanish is a plus, and reliable transportation is expected.