Bilingual Consumer Lending Specialist

Advance America, Cash Advance Centers, Inc.; Independence (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Advance America, Cash Advance Centers, Inc. in Independence, MO is seeking a Consumer Lending Sales Specialist to drive customer acquisition and deliver exceptional service. The role requires strong sales drive, attention to detail, and compliance with regulations at both state and federal levels.

The position emphasizes customer service, sales and community marketing, with opportunities to grow within a national financial services company that supports a growing branch network.

Qualifications

• High School Diploma or equivalent required
• Some college preferred
• Sales or customer service background desired

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
• Deliver exceptional customer experience while managing growing consumer loan portfolio
• Present tailored financial solutions aligned with customer goals and needs
• Build and maintain strong customer relationships throughout the loan lifecycle
• Educate customers on loan terms, conditions, and product features
• Execute and track community marketing initiatives to generate growth
• Demonstrate company core values and purpose while building trust with customers and staff
• Maintain strict adherence to company policies, state and federal regulations
• Ensure accurate cash controls and security procedures
• Maintain precise customer documentation and transaction records
• Conduct and document collection activities
• Follow Loss Prevention (LP) Standards
• Foster a positive team environment while supporting colleagues to enhance customer experience
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork

Skills

Sales experience

Customer service experience

Attention to detail

Verbal communication

Mathematical skills

Customer acquisition

Education

High School Diploma or equivalent

Some college

Job description

Advance America, Cash Advance Centers, Inc. in Independence, MO is seeking a Consumer Lending Sales Specialist to drive customer acquisition and deliver exceptional service. The role requires strong sales drive, attention to detail, and compliance with regulations at both state and federal levels.

The position emphasizes customer service, sales and community marketing, with opportunities to grow within a national financial services company that supports a growing branch network.