Legal Technology Training & Onboarding Specialist

The Phoenix Group; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

The Phoenix Group seeks a Technology Training Specialist to design, implement, and improve training programs that maximize technology use and streamline onboarding for lawyers and staff.

You will lead engaging instructional sessions, develop comprehensive training materials, and provide technical support across office locations to promote a culture of continuous learning and proficiency.

Qualifications

• Bachelor’s degree required with 3–5 years in legal or professional services environments.
• Experience delivering adult learning programs, instructional design, or corporate training.
• Strong organization skills and ability to manage multiple projects and deadlines.
• Excellent verbal and written communication with attention to detail.
• Deep understanding of adult learning principles and adaptable training styles.
• Curiosity, adaptability, and enthusiasm for learning new technologies.
• Ability to translate complex concepts into user-friendly training content.
• High energy, proactive attitude, and customer-focused approach.

Responsibilities

• Partner with training leadership to refine instructional methodologies, learning experiences, and curriculum effectiveness.
• Coordinate and facilitate onboarding technology sessions ensuring consistency across offices.
• Develop and facilitate training on legal software platforms, productivity tools, and practice group workflows.
• Advocate for technology adoption through engaging methods to increase user engagement.
• Support teams with technical document management, workflow optimization, and software support.
• Create, update, and maintain training manuals, quick reference guides, and on-demand resources.
• Collaborate with leaders to assess training needs and tailor solutions for diverse audiences.
• Troubleshoot hardware and software issues in Windows, Microsoft 365, and law practice apps.
• Provide virtual, remote, on-site, and on-demand support to attorneys and staff.

Skills

Instructional design

Adult learning principles

Training delivery

Communication skills

Project management

Technical troubleshooting

Change management

Learning needs analysis

Education

Bachelor’s Degree in a relevant field

Tools

NetDocuments

Litera Create

NTD

iTimekeep

Microsoft Teams

Zoom

Camtasia

Job description

The Phoenix Group seeks a Technology Training Specialist to design, implement, and improve training programs that maximize technology use and streamline onboarding for lawyers and staff.

You will lead engaging instructional sessions, develop comprehensive training materials, and provide technical support across office locations to promote a culture of continuous learning and proficiency.