IT Training and Adoption Specialist

Bernstein Shur Group; Portland (ME); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Bernstein Shur Group seeks an IT Training and Adoption Specialist to design, coordinate, and deliver high-quality technology training across the firm. You will lead onboarding for new hires, run in-person and virtual sessions, and create accessible training materials for core systems including Microsoft 365 and practice tools.

You will own the LMS, build role-based paths, gather stakeholder requirements, and streamline repeatable training processes while aligning with evolving IT strategies.

Qualifications

• Bachelor’s degree preferred in Instructional Design or related field.
• 3+ years designing and delivering training in a professional services environment (legal preferred).
• Ability to gather requirements and design structured learning solutions with stakeholders.
• Strong knowledge of Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
• Experience with LMS administration and content development for adult learners.

Responsibilities

• Lead technology onboarding for new employees and deliver training on firm systems.
• Support system implementations, upgrades, and rollouts with best practices for adoption.
• Travel to satellite offices to support training initiatives as needed.
• Provide office hours and targeted floor-walking during major rollouts to accelerate adoption.
• Collaborate with IT and business stakeholders to define objectives and build rollout training plans.
• Define training effectiveness metrics and adjust content based on feedback.

Skills

Training design

Stakeholder collaboration

Adult learning

Communication skills

Education

Bachelor’s degree in Instructional Design/related field

Tools

LMS administration

Camtasia

Snagit

Articulate

Microsoft Stream

iManage

Elite

Citrix Remote Desktop

Job description

The IT Training and Adoption Specialist designs, coordinates, and delivers high-quality technology training programs that support onboarding, user productivity, and effective technology adoption across the firm. This role leads technology onboarding for new hires, delivers in-person and virtual training sessions, and develops clear, accessible training materials that promote confident and consistent use of core systems, including Microsoft 365, document management, and legal practice tools.

Reporting to the IT Service and Operations Manager, this role is focused on training and partners across the firm, including IT, administrative departments, practice groups, and leadership, to assess training needs, design learning paths, and drive technology adoption. In addition to training delivery, the IT Training and Adoption Specialist owns the organization and evolution of the Learning Management System (LMS), builds role-based learning paths, gathers requirements from stakeholders, and helps clarify and improve repeatable processes for how training is requested, designed, and delivered. The successful candidate brings strong interpersonal skills, technical aptitude, and instructional design judgment, with the ability to quickly learn new systems and translate them into effective, user-focused learning experiences that align with both user needs and evolving IT strategies while fostering a culture of learning and self-sufficiency.

QUALIFICATIONS

• Bachelor’s degree in Instructional Design, Education, Learning & Development, Information Systems, Communications, or a related field preferred.
• 3+ years of experience designing and delivering training or learning programs in a professional services environment (legal preferred).
• Demonstrated experience gathering requirements and collaborating with stakeholders to design structured learning solutions.
• Strong working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Familiarity with legal technology platforms such as iManage, Elite, and Citrix-based remote desktops preferred.
• Experience administering and developing content for an LMS platform.
• Experience designing training content for adult learners using a variety of tools (e.g., Camtasia, Snagit, Articulate, Microsoft Stream, or similar platforms).
• Strong technical aptitude and learning agility, with the ability to quickly understand new systems and workflows.
• Proven ability to communicate technical concepts clearly and simply to non-technical audiences.
• Excellent written, verbal, and interpersonal communication skills.
• Highly organized and self-motivated; comfortable working independently and managing multiple priorities.
• Experience in a professional services or legal environment preferred.
• Certifications such as Microsoft Office Specialist (MOS), MCT, or CompTIA CTT+ a plus.

KEY RESPONSIBILITIES

Training Delivery & Onboarding

• Lead and coordinate technology onboarding for all new employees and deliver in-person and virtual training on firm-supported systems, including Microsoft 365, document management, and legal practice tools.
• Provide training and support during system implementations, upgrades, and rollouts, and serve as a trusted resource for effective system usage and best practices.
• Travel to satellite offices as needed to support training initiatives and perform other related duties as assigned.
• Provides scheduled office hours and targeted floor-walking during major rollouts to accelerate adoption and capture feedback for continuous improvement.
• Partners with IT project leads and business stakeholders to intake requests, define learning objectives, and build rollout training plans (audiences, timeline, deliverables, and communications). Gather and document requirements and translate user and business needs into structured learning paths, curricula, and appropriate training approaches.
• Collaborate with other departments to plan and coordinate training related to departmental initiatives and events, providing guidance on delivery approach and learner experience.
• Defines and reports on training effectiveness metrics (completion, attendance, learner feedback, and adoption indicators) and adjusts content accordingly.

Learning Management System (LMS) Administration

• Own and administer the Learning Management System (LMS), including content organization, role-based learning paths and progress tracking.
• Create and maintain clear, accessible training materials including reference guides and recorded content.
• Use LMS data, adoption trends, and learner feedback to identify learning gaps and inform updates to content and learning paths.
• Stay current on instructional design, learning technology, and training delivery trends.

Physical Requirements/Environment:

• Hybrid schedule, expected to be on site, in office 3 days/week
• Sit/stand for extended periods of time
• Lift/push/pull at least 25 lbs. in the form of boxes or other materials
• Interact with others regularly in a collegial manner
• Noise and other distractions may be present in the workplace