Legal Site Leader: Billing & Operations

Ricoh Americas Holdings; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Ricoh Americas Holdings is seeking a Site Leader for a small legal office to supervise daily operations and develop staff. You will partner with an Account Manager, manage billing, and ensure service quality across copy, scanning, facilities, and reception tasks while upholding confidential client matters.

The role emphasizes process improvement, profitability, and customer relations, with responsibility for training, scheduling, and reporting to support senior attorneys and partners.

Qualifications

• High school diploma or GED required.
• Two (2) or more years of experience in a related field.
• Experience delivering classroom and/or informal training.
• Proficiency with: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat, Legal software applications.
• Strong organizational and leadership abilities.

Responsibilities

• Supervises the day-to-day operations of a small legal office site.
• Prepares, validates, and invoices client billing per customer requirements.
• Supports site operations across services including copy, production, scanning, fax, mail, and facilities.
• Provides training on workflows and equipment as needed.
• Maintains confidentiality and professionalism with legal documents and staff.

Skills

Strong organizational skills

Leadership

Employee development

Communication skills

Customer service

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe Acrobat

Legal software applications

Job description

Ricoh Americas Holdings is seeking a Site Leader for a small legal office to supervise daily operations and develop staff. You will partner with an Account Manager, manage billing, and ensure service quality across copy, scanning, facilities, and reception tasks while upholding confidential client matters.

The role emphasizes process improvement, profitability, and customer relations, with responsibility for training, scheduling, and reporting to support senior attorneys and partners.