Legal Receptionist - Concord, nc

Elder Law; Northern (KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

McIntyre Elder Law is seeking a Communications Specialist to be the first point of contact for clients and the community. You will support intake, onboarding, and fee collection while ensuring smooth communication with the case management team.

The role emphasizes a warm, organized, and client-centric approach, with responsibilities spanning scheduling, email communication, and assisting with monthly firm-hosted seminars.

Qualifications

• Strong interpersonal communication skills; able to build rapport quickly and professionally.
• Prior experience in customer service, administrative support, legal intake, or related fields preferred.
• Ability to manage multiple tasks while maintaining attention to detail.
• Comfortable discussing fees, collecting payments, and explaining legal service steps.
• Positive, bright personality with the ability to put clients at ease during stressful moments.
• Proficiency with basic office software and willingness to learn firm-specific systems.
• Dependable, punctual, and committed to providing a high-quality client experience.

Responsibilities

• Answer and route incoming phone calls with professionalism, clarity, and friendliness.
• Conduct daily in-office meetings with new clients to review fee agreements and guide them through the initial steps of the legal process.
• Handle legal fee collection and maintain accurate payment records.
• Set up new client files, ensuring all necessary documents are complete, organized, and ready for case management.
• Serve as a communication bridge between clients and case managers by relaying updates, gathering needed information, and ensuring nothing falls through the cracks.
• Provide top-tier customer service with patience, empathy, and a solutions-focused mindset.
• Maintain a polished, upbeat, and welcoming presence in all client interactions—both in person and over the phone.
• Support the administrative flow of the office by assisting with scheduling, email communication, and basic office tasks as needed.
• Assist with firm-hosted seminars at least once per month. Seminars are typically held on weekday evenings or Saturday mornings.

Skills

Interpersonal communication

Customer service

Administrative support

Attention to detail

Phone etiquette

Multitasking

Scheduling

Microsoft Office

Tools

Microsoft Office

Job description

Looking for a career that goes beyond the ordinary?

You’re in the right place. At McIntyre Elder Law we help families across North Carolina achieve peace of mind.

Communications Specialist

Position Summary:
McIntyre Elder Law is seeking a warm, energetic, and highly organized Communications Specialist to serve as the first point of contact for our clients
and community. This role is ideal for a people-centered professional who excels in communication, thrives in a fast-paced environment, and brings a bright, positive personality to the workplace each day. You will support clients through the intake and onboarding process, assist with fee collections, and
ensure smooth communication between clients and our case management team.

Key Responsibilities

• Answer and route incoming phone calls with professionalism, clarity, and
  friendliness.
• Conduct daily in-office meetings with new clients to review fee agreements
  and guide them through the initial steps of the legal process.
• Handle legal fee collection and maintain accurate payment records.
• Set up new client files, ensuring all necessary documents are complete,
  organized, and ready for case management.
• Serve as a communication bridge between clients and case managers by
  relaying updates, gathering needed information, and ensuring nothing falls
  through the cracks.
• Provide top-tier customer service with patience, empathy, and a solutions-
  focused mindset.
• Maintain a polished, upbeat, and welcoming presence in all client
  interactions—both in person and over the phone.
• Support the administrative flow of the office by assisting with scheduling,
  email communication, and basic office tasks as needed.
• Assist with firm-hosted seminars at least once per month. Seminars are
  typically held on weekday evenings or Saturday mornings.

Qualifications

• Strong interpersonal communication skills; able to build rapport quickly and
  professionally.
• Prior experience in customer service, administrative support, legal intake, or
  related fields preferred.
• Ability to manage multiple tasks while maintaining attention to detail.
• Comfortable discussing fees, collecting payments, and explaining legal
  service steps.
• Positive, bright personality with the ability to put clients at ease during
  stressful moments.
• Proficiency with basic office software and willingness to learn firm-specific
  systems.
• Dependable, punctual, and committed to providing a high-quality client
  experience.