Client Concierge & Communications Specialist

Elder Law; Northern (KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

McIntyre Elder Law is seeking a Communications Specialist to be the first point of contact for clients and the community. You will support intake, onboarding, and fee collection while ensuring smooth communication with the case management team.

The role emphasizes a warm, organized, and client-centric approach, with responsibilities spanning scheduling, email communication, and assisting with monthly firm-hosted seminars.

Qualifications

• Strong interpersonal communication skills; able to build rapport quickly and professionally.
• Prior experience in customer service, administrative support, legal intake, or related fields preferred.
• Ability to manage multiple tasks while maintaining attention to detail.
• Comfortable discussing fees, collecting payments, and explaining legal service steps.
• Positive, bright personality with the ability to put clients at ease during stressful moments.
• Proficiency with basic office software and willingness to learn firm-specific systems.
• Dependable, punctual, and committed to providing a high-quality client experience.

Responsibilities

• Answer and route incoming phone calls with professionalism, clarity, and friendliness.
• Conduct daily in-office meetings with new clients to review fee agreements and guide them through the initial steps of the legal process.
• Handle legal fee collection and maintain accurate payment records.
• Set up new client files, ensuring all necessary documents are complete, organized, and ready for case management.
• Serve as a communication bridge between clients and case managers by relaying updates, gathering needed information, and ensuring nothing falls through the cracks.
• Provide top-tier customer service with patience, empathy, and a solutions-focused mindset.
• Maintain a polished, upbeat, and welcoming presence in all client interactions—both in person and over the phone.
• Support the administrative flow of the office by assisting with scheduling, email communication, and basic office tasks as needed.
• Assist with firm-hosted seminars at least once per month. Seminars are typically held on weekday evenings or Saturday mornings.

Skills

Interpersonal communication

Customer service

Administrative support

Attention to detail

Phone etiquette

Multitasking

Scheduling

Microsoft Office

Tools

Microsoft Office

Job description

McIntyre Elder Law is seeking a Communications Specialist to be the first point of contact for clients and the community. You will support intake, onboarding, and fee collection while ensuring smooth communication with the case management team.

The role emphasizes a warm, organized, and client-centric approach, with responsibilities spanning scheduling, email communication, and assisting with monthly firm-hosted seminars.