Legal Receptionist

Denham Property and Injury Law Firm; Lexington (KY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Life and disability insurance

Paid time off

Job summary

Denham Property & Injury Law Firm in Lexington, KY is seeking a Legal Receptionist to be the friendly first voice for clients and callers. No law firm experience is required; we train you and you’ll work full-time on a day shift at our downtown office.

You’ll handle front desk duties, answer calls, book consultations, and keep our case management system up to date. We offer health, dental, vision, and a 401(k) match, plus room to grow within the firm.

Qualifications

• Front desk, reception, call center, or customer service experience is required.
• A warm, professional phone manner, even with upset or stressed callers.
• Accurate typing and clear writing. Names, numbers, and dates must be right.
• Able to juggle calls, visitors, and tasks without dropping details.
• Quick to learn new software, with working knowledge of Outlook and Teams.
• Reliable, punctual, and discreet with confidential client information.

Responsibilities

• Greet clients and visitors, and notify the right person of arrival.
• Answer and route calls, or take clear messages.
• Take first calls from new property damage and injury callers using our intake script.
• Book consultations and appointments with a clear next step.
• Enter caller details accurately in our case management system and GoHighLevel.
• Handle mail, scanning, and admin tasks to keep reception client-ready.

Skills

Front desk experience

Professional phone manner

Accurate typing

Clear writing

Multitasking

Software learning

Tools

Outlook

Teams

GoHighLevel

Job description

Legal Receptionist | $40,000-$50,000 per year | Full-time, Monday to Friday, day shift

Run the front desk and phones in person at our downtown Lexington office (26th floor, Lexington Financial Center).

No law firm experience needed. We train you. Health, dental, vision, and 401(k) match.

Room to grow: we are expanding fast and promote from within.

Required: a short online assessment (TestGorilla). We only consider applicants who complete it.

About Us

We sue insurance companies. We're very good at it. And we're growing fast.

Denham Property & Injury Law Firm is a plaintiff-side property insurance and personal injury firm based in Lexington.

What We Value

Loyalty: Loyal to the firm, to co-workers, and to our clients.

Dedication: Dedicated to our cause and willing to go above and beyond.

Strong Work Ethic: Willing to put in the time and effort to fight for the results our clients deserve. Always aiming to be the most prepared person in the room.

Determination: Goal-oriented and strives for success.

Caring: Has empathy for clients and treats them the way we would like to be treated, aware of the stakes and there for clients. Clients are never just another number or file to us.

Growth Mindset: Strives for continuous improvement, both individually and for the firm.

Working Smart: Produces high-quality work by using tools and resources efficiently.

What You'll Do

You are the first voice callers hear and the first face clients see.

• Greet clients and visitors, and let the right person know they've arrived
• Answer and route calls, or take clear, complete messages
• Take first calls from new property damage and injury callers, using our intake script
• Book consultations and appointments so every new caller has a clear next step
• Enter caller details accurately in our case management system and GoHighLevel
• Handle mail, scanning, and admin tasks, and keep reception client-ready

What We're Looking For

Required

• Front desk, reception, call center, or customer service experience
• A warm, professional phone manner, even with upset or stressed callers
• Accurate typing and clear writing. Names, numbers, and dates must be right.
• Able to juggle calls, visitors, and tasks without dropping details
• Quick to learn new software, with working knowledge of Outlook and Teams
• Reliable, punctual, and discreet with confidential client information

Preferred (not required)

• Reception experience at a law firm, medical office, or other professional office
• Experience with a multi-line or cloud phone system, such as Dialpad
• Experience with GoHighLevel, another CRM, or a legal case management system
• Fluency in Spanish, to help Spanish-speaking callers and clients

Who Thrives Here

Many callers have a damaged home or an injury, and an insurer that isn't treating them fairly. They need someone calm and kind. If you want to make their first impression of our firm a great one, we want to talk to you.

• Health, dental, and vision insurance
• 401(k) with company match
• Life and disability insurance
• Paid time off