Bilingual Virtual Assistant (Spanish/English) - Weekend Shift, Friday to Tuesday

LATAM; United States; Remote; USD 11,000 - 15,000; Full time

Job summary

Denham Property & Injury Law Firm seeks a bilingual Spanish/English virtual assistant for a US-based law firm. You will answer calls and web leads, run intake, and book consultations.

This full-time independent contractor role is remote from Latin America, Fridays through Tuesday, 9:00 AM to 5:30 PM US Eastern Time. We train you on our intake script and systems.

Qualifications

• Fluent Spanish and strong spoken English required.
• Full intake calls in both languages.
• Clear writing and fast, accurate typing while on a call.
• Discretion with sensitive client information.

Responsibilities

• Answer calls, texts, and web leads in Spanish or English.
• Run intake script, book consultations, and log leads in systems.
• Send documents and follow up on missing items.
• Leave clear messages and route to the right team.

Skills

Bilingual Spanish/English

Excellent written communication

Fast accurate typing

Phone-based customer service

Discretion with sensitive information

Tools

Dialpad

GoHighLevel

Microsoft 365

Job description

Bilingual (Spanish/English) virtual assistant for a US law firm. Answer calls and web leads, run intake, and book consultations.

$8-$11 USD per hour. Full-time independent contractor, remote from Latin America. Friday through Tuesday, 9:00 AM to 5:30 PM US Eastern Time.

No law firm experience needed. We train you on our intake script and systems.

Required: a short online assessment (TestGorilla). We only consider applicants who complete it.

About Us

Denham Property & Injury Law Firm is a plaintiff-side law firm representing homeowners and property owners whose insurance companies have underpaid, delayed, or denied legitimate claims.

We also represent injured people. Based in Lexington, Kentucky, we operate across multiple states and are growing quickly.

What We Value

Loyalty: Loyal to the firm, to co-workers, and to our clients.

Dedication: Dedicated to our cause and willing to go above and beyond.

Strong Work Ethic: Willing to put in the time and effort to fight for the results our clients deserve. Always aiming to be the most prepared person in the room.

Determination: Goal-oriented and strives for success.

Caring: Has empathy for clients and treats them the way we would like to be treated, aware of the stakes and there for clients. Clients are never just another number or file to us.

Growth Mindset: Strives for continuous improvement, both individually and for the firm.

Working Smart: Produces high-quality work by using tools and resources efficiently.

What You'll Do

• Answer calls, texts, and web leads in Spanish or English
• Run our intake script, book consultations, and enter every lead in our systems
• Send document requests to new clients and follow up on anything missing
• Take clear, complete messages and route them to the right team member
• Stay calm and caring with callers dealing with a damaged home or a serious injury
• Leave clean notes on every call so the team can pick up where you left off

Tools: Dialpad, GoHighLevel, Microsoft 365, and our case management system, on a firm-provided remote desktop.

Required

• Fluent Spanish and strong spoken English. You will run full intake calls in both.
• Available for the full shift every Friday through Tuesday. Times follow US daylight saving time.
• Phone experience for a business: customer service, call center, reception, or intake
• Clear writing in both languages and fast, accurate typing while on a call
• Comfort learning new software quickly and discretion with sensitive client information
• A quiet, private workspace, reliable computer, stable high-speed internet, a backup plan for power or internet outages, and a headset with a mic

Nice to have: law firm, insurance claims, CRM (such as GoHighLevel), or Dialpad experience.