Bilingual Virtual Assistant, Legal Intake (Spanish/English) - Evening Shift

LATAM; United States; Remote; USD 11.000 - 15.000; Teilzeit

Zusammenfassung

Denham Property & Injury Law Firm in the United States seeks a bilingual (Spanish/English) virtual assistant for new-client intake. This 100% remote role from Latin America offers an evening shift (Mon–Fri, 4:00 PM–12:30 AM ET) with hourly pay.

You will handle calls, intake scripts, and document requests, logging details into our CMS and GoHighLevel for the next-day team. You must be fluent in Spanish and English, have a professional manner, fast typing, and the ability to learn new software.

Qualifikationen

• Fluent Spanish and advanced English, written and spoken.
• Available Monday to Friday, 4:00 PM–12:30 AM US Eastern Time.
• Warm, professional phone manner, even with stressed callers.
• Fast, accurate typing, clear notes, and quick learning of new software.
• Discretion with sensitive client information.
• A computer, headset, reliable high-speed internet, and a quiet place to take calls.

Aufgaben

• Answer calls, texts, and web leads from new property-damage and injury clients.
• Run intake script in Spanish or English and capture complete, accurate details.
• Book consultations with attorneys and route legal questions (no legal advice).
• Log every lead, call, and note in our CMS and GoHighLevel so the day team can pick up where you left off.
• Call and text clients whose cases are in the pre-suit stage, before any lawsuit is filed.
• Send document requests and follow up until each case has what it needs.

Kenntnisse

Bilingual Spanish/English

Typing fast

Phone etiquette

Discretion with information

Willingness to learn software

Tools

GoHighLevel

CMS

Dialpad

Microsoft 365

Teams

Jobbeschreibung

Bilingual (Spanish/English) virtual assistant for new-client intake at a US law firm. 100% remote from Latin America.

$8 to $11 USD per hour. Evening shift, Monday to Friday, 4:00 PM to 12:30 AM US Eastern Time.

Required: a short online assessment (TestGorilla). We only consider applicants who complete it.

About Us

Denham Property & Injury Law Firm is a plaintiff-side firm in Lexington, Kentucky. We represent injured people and homeowners whose insurers underpaid, delayed, or denied their claims. We work in many states and are growing fast.

What We Value

Loyalty: Loyal to the firm, to co-workers, and to our clients.

Dedication: Dedicated to our cause and willing to go above and beyond.

Strong Work Ethic: Willing to put in the time and effort to fight for the results our clients deserve. Always aiming to be the most prepared person in the room.

Determination: Goal-oriented and strives for success.

Caring: Has empathy for clients and treats them the way we would like to be treated, aware of the stakes and there for clients. Clients are never just another number or file to us.

Growth Mindset: Strives for continuous improvement, both individually and for the firm.

Working Smart: Produces high-quality work by using tools and resources efficiently.

What You'll Do

This is a remote, independent contractor role. When a new client calls in the evening, you may be the first person at our firm they talk to.

• Answer calls, texts, and web leads from new property-damage and injury clients
• Run our intake script in Spanish or English and capture complete, accurate details
• Book consultations with our attorneys and route legal questions to them (you do not give legal advice)
• Log every lead, call, and note in our case management system (CMS) and GoHighLevel (GHL) so the day team can pick up where you left off
• Call and text clients whose cases are in the pre-suit stage, before any lawsuit is filed
• Send document requests and follow up until each case has what it needs

Tools: Microsoft 365, Teams, our CMS, GoHighLevel (GHL), and Dialpad, on a firm-provided remote Windows desktop.

What We're Looking For

Required

• Fluent Spanish and advanced English, spoken and written
• Available Monday to Friday, 4:00 PM to 12:30 AM US Eastern Time
• A warm, professional phone manner, even with stressed or upset callers
• Fast, accurate typing, clear notes, and comfort learning new software
• Discretion with sensitive client information
• A computer, headset, reliable high-speed internet, and a quiet, private place to take calls

Preferred (not required)

• Customer service, call center, intake, reception, or appointment-setting experience
• Law firm experience, especially property insurance or personal injury