Weekend Intake and Reception Virtual Assistant

LATAM; United States; Vor Ort; USD 33.000 - 51.000; Vollzeit

Benefits dieser Stelle

Competitive salary (USD)

Paid training

Growth path

Zusammenfassung

Denham Property & Injury Law Firm seeks a reliable virtual assistant to be the voice of the firm on weekends and through the end-of-week period. You will answer the main line, run intake for potential clients, and manage reception for existing clients while keeping systems clean between calls.

Thursdays, Fridays, and Mondays involve collaboration with the US team; Saturdays and Sundays are frontline days with the majority of the office off.

Qualifikationen

• 2+ years in receptionist, intake specialist, VA, legal assistant, or insurance processor roles serving US clients.
• Calm under pressure when handling distressed callers.
• Detail-oriented with strong data-entry accuracy.

Aufgaben

• Answer calls on the main line in a warm, professional manner using scripts.
• Run intake for new potential clients and log details in the CRM.
• Handle reception for existing clients and route calls to the right team.
• Monitor and triage emails, web leads, and messages; flag urgent items.
• Keep the CRM clean; update records and close stale tasks.
• Manage calendars: schedule consultations and send reminders.
• Format letters and organize case files; prepare drafts for attorney review.
• Run recurring reports and end-of-shift checklists to start the week with clarity.

Kenntnisse

English communication

Intake skills

CRM familiarity

Microsoft 365

Phone etiquette

Tools

CRM software

Phone systems

Jobbeschreibung

About Us

We’re Denham Property & Injury Law Firm, a plaintiff-side firm based in Lexington, Kentucky, working across 12 states. We help homeowners and injury victims take on insurance companies when their claims get underpaid, delayed, or denied. We’re a tight team that moves fast, takes the work seriously, and actually cares about the people who call us.

The Role

We need a warm, sharp, reliable VA to be the voice of our firm from the end of the week through the weekend. Storm damage, car wrecks, and denied claims don’t wait for Monday, and the people who call us shouldn’t have to either. You’ll answer our main line, run intake on new potential clients, handle reception for existing clients, and keep our systems clean between calls.

On Thursdays, Fridays, and Mondays you’ll work alongside our US team. On Saturdays and Sundays, most of the office is off, so you’ll be our front line.

Schedule

You’ll work 9 AM to 5 PM Eastern, Thursday through Monday, with Tuesdays and Wednesdays off. This role exists to cover the weekend, so we’re strict about one thing: reliability.

What You’ll Do

1. Answer calls on our main line professionally and warmly, following our intake and reception scripts.
2. Run intake for new potential clients: gather the facts of their claim, log them in our CRM, complete missing details, and send confirmation and follow-up messages using our templates.
3. Handle reception for existing clients: take accurate messages, route each call to the right team member, and escal…
4. Monitor and triage incoming emails, web leads, and messages, and flag anything that can’t wait.
5. Keep the CRM clean: update case records, close out stale tasks, and make sure every call and message got logged. If it’s not in the system, it didn’t happen.
6. Manage calendars: schedule consultations, confirm upcoming appointments, and send reminders.
7. Support our case teams between calls: format letters, organize case files, assemble PDFs, and get drafts ready for attorney review.
8. Run recurring reports and end-of-shift checklists so the team starts each week knowing exactly what came in over the weekend.

Who We’re Looking For

1. Excellent written and spoken English, with a clear, warm, professional phone voice. You’ll speak with US callers and write client-facing messages every shift.
2. 2+ years as a receptionist, intake specialist, call center agent, VA, legal assistant, or insurance processor supporting US clients. Law firm, insurance, or intake experience is a big plus.
3. Calm under pressure. Many callers have just had their home damaged or been hurt. You stay patient, kind, and in control of the call.
4. Detail-obsessed. You catch the wrong date, the misspelled name, the missing field.
5. Self-managing. On weekends you’ll work while most of our team is off, so you need good judgment about what can wait and what can’t.
6. Quick with software: CRMs, phone systems, Microsoft 365 (Outlook, Teams, SharePoint, Excel), and PDF tools. You pick up new systems fast.
7. Comfortable working a Thursday through Monday schedule, including every weekend.
8. Fast, reliable internet with backup power and internet (required, not optional), a quality headset, and a quiet, private workspace.
9. Understands confidentiality and the line between admin support and legal advice. You never tell a caller whether they have a case or what it’s worth.

Our Core Values

We hire for these and we hold ourselves to them:

1. Loyalty: to the firm, our co-workers, and our clients.
2. Dedication: go above and beyond.
3. Strong work ethic: be the most prepared person in the room.
4. Determination: goal-oriented and driven to succeed.Caring: our clients are people, not files.
5. Growth mindset: continuous improvement, individually and firm-wide.
6. Working smart: high-quality work by leveraging tools and resources efficiently.

Pay and Perks

1. Competitive monthly salary in USD.
2. Paid training on our systems and processes.
3. Long-term, stable role with a real path to more responsibility and pay as you prove yourself.