Legal Ops Systems Analyst — Biz-IT Liaison

Mphasis; Texas; On-site; USD 60,000 - 125,000; Full time

Job summary

Mphasis in Austin, TX is seeking a Systems Analyst (Legal Operations) to bridge business stakeholders and IT, translating needs into clear requirements for eBilling and Matter Management systems. You will own ticket lifecycle, perform UAT planning, support transformations, and collaborate across cross-functional teams to deliver impactful improvements.

The ideal candidate has 8–10 years in business analysis or related roles, strong communication, and experience with Agile methodologies.

Qualifications

• 8-10 years in business analysis, program or product management, or management consulting.
• Experience creating clear technical requirements from business needs.
• Experience with eBilling or Matter Management systems is a plus.

Responsibilities

• Perform daily ticket triage and manage lifecycle from intake to resolution.
• Collaborate with stakeholders to troubleshoot complex system behaviors and identify root causes.
• Serve as the bridge between Business Users and IT (IS&T) for issues in eBilling and Matter Management ecosystems.
• Facilitate daily/weekly status updates to align on critical issue resolution.
• Develop and execute User Acceptance Testing (UAT) plans and perform UAT testing as needed.
• Prioritize high-impact enhancements within monthly or quarterly development cycles.
• Support various matter management and billing transformation projects.

Skills

Business Analysis

Project Management

Product Management

Agile Methodologies

Communication

Stakeholder Collaboration

Analytical Thinking

Team Collaboration

Problem Solving

Requirements Elicitation

Attention to Detail

Tools

Team Connect

Litify

Job description

Mphasis in Austin, TX is seeking a Systems Analyst (Legal Operations) to bridge business stakeholders and IT, translating needs into clear requirements for eBilling and Matter Management systems. You will own ticket lifecycle, perform UAT planning, support transformations, and collaborate across cross-functional teams to deliver impactful improvements.

The ideal candidate has 8–10 years in business analysis or related roles, strong communication, and experience with Agile methodologies.