Legal Operations Specialist

Elevate; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA

HSA

401k Match

14 Paid Holidays

Unlimited PTO

Parental Leave

Job summary

Elevate, a global sports and entertainment agency, seeks a Legal Operations Specialist in Charlotte, NC. The role focuses on administrating the CLM stack, e-signature workflows, and document management, while partnering with IT and the Legal team to drive efficiency.

The position is hybrid, requiring at least 3 days per week in the Charlotte office. A bachelor’s degree and 2+ years in admin/operational roles are expected, with preference for CLM/CRM experience.

Qualifications

• Bachelor's degree required.

Responsibilities

• Serve as the primary administrator of Elevate's CLM system and maintain templates and workflows.
• Upload executed agreements and keep contract records complete and organized.
• Train and support business stakeholders on CLM-related questions.
• Maintain integrations between CLM and CRM/other systems.
• Administer e-signature platforms and manage templates and permissions.
• Manage Elevate's document management environment and access permissions.
• Evaluate and improve legal technology tools and workflows.
• Develop SOPs for internal distribution by the Legal team.
• Provide general admin support to the legal team and coordinate events.

Skills

Administrative experience

Contract administration

Legal operations

CRM administration

Data privacy

Education

Bachelor's degree

Tools

LinkSquares

Ironclad

DocuSign

Salesforce

Job description

About Elevate

Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins.

About Elevate

Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins. What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof. Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com.

Position Overview: Legal Operations Specialist

Elevate is seeking a Legal Operations Specialist to join its Legal team on a full‑time basis. The Legal Operations Specialist will serve as the primary administrator of Elevate's legal technology stack, including its contract lifecycle management system, e‑signature platform, document management environment, customer relationship management software (CRM), and related integrations, while also providing operational and administrative support to Elevate's Legal team. This role will focus on the systems, processes, and administrative functions that allow Elevate's Legal team to operate efficiently and effectively.

This position is hybrid, with at least 3 days per week in Elevate's Charlotte, NC office.

What You’ll Do

• Serve as the primary administrator of Elevate's contract lifecycle management (“CLM”) system, including maintaining contract templates, building and refining workflows, managing contract intake, generating and distributing reporting both within and outside of the Legal team, and updating and tracking contract statuses through completion
• Upload fully executed agreements to the CLM and ensure contract records are complete, accurate, properly tagged, and organized within the repository
• Serve as the primary point of contact for business stakeholders on CLM-related questions, providing training, guidance, and troubleshooting support as needed
• Administer and maintain the integrations between Elevate’s CLM and CRM/other systems, partnering with IT and other stakeholders to ensure contract and account data flows accurately between systems
• Administer Elevate's e‑signature instance(s) and related integrations, including preparing and routing documents for signature, managing templates and user permissions, and troubleshooting signature workflows
• Administer Elevate's document management environment and related integrations, ensuring documents are properly organized, accessible, and maintained in accordance with department practices, as well as managing/maintaining access permissions for Legal team and non‑Legal team personnel
• Evaluate, help implement, and continuously improve legal technology tools, integrations, and associated processes and workflows to increase efficiency, consistency, and data quality across the legal department
• Assist the Elevate Legal team with developing, refining and documenting processes and standard operating procedures (SOPs) for distribution to internal stakeholders
• Provide general administrative support to the legal team, including scheduling meetings, coordinating internal team events, arranging travel, and managing incoming and outgoing mail
• Assist with any other duties or initiatives as designated by Elevate's Legal team

Who You Are

• Bachelor's degree required
• 2+ years of experience in an administrative/operational role; experience with legal operations, contract administration or paralegal role in an in‑house legal department preferred but not required
• Experience administering contract lifecycle management (CLM) platforms (e.g., LinkSquares, Ironclad, or similar) strongly preferred
• Experience administering e‑signature platforms (e.g., DocuSign) preferred
• Experience with CRM (e.g., Salesforce) preferred

What Makes You Stand Out

• Strong organizational skills and attention to detail, with the ability to manage a steady volume of requests across multiple systems and stakeholders
• Comfort working with contracts and legal documents, with sound judgment regarding when to elevate matters to an attorney
• Excellent written and verbal communication skills, with the ability to serve as a point of contact for business stakeholders on legal technology questions
• Ability to manage multiple priorities and competing deadlines in a fast‑paced environment
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Ability to handle confidential and sensitive information with discretion
• Interest in learning and applying new legal technology and AI tools to improve department efficiency

Benefits Details

• Employment Type: Full‑Time, Non‑Exempt
• Medical, Dental, Vision, Life, Short‑Term & Long‑Term Disability Insurance, FSA, HSA and more
• 401k Employer Match (after meeting eligibility requirements)
• 14 Paid Holidays
• Unlimited PTO
• Paid Parental Leave

Physical Demands

• This position requires sitting for extended periods while using a computer or phone

The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [e-mail].

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.