Senior Manager, Legal Process Management

Elevate Flexible Legal Resourcing; New Brunswick (NJ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Access to training suite

Networking opportunities

Tailored benefits package

Job summary

A leading legal services provider is seeking a Senior Specialist in Global Talent Operations. This role will oversee the implementation of a legal matter management system, improving global service delivery through effective project management. The ideal candidate will have 8–10 years of experience, strong leadership skills, and familiarity with IT service management platforms. This position offers a hybrid work environment and opportunities for professional growth within a diverse and inclusive workplace.

Qualifications

• 8–10 years of relevant professional experience.
• Proven experience in complex project management and IT service management.
• Certifications such as PMP, Agile, ITIL, or Lean Six Sigma preferred.

Responsibilities

• Act as global process owner for the legal Work Management system.
• Lead large-scale, global technology implementations.
• Establish metrics, KPIs, and reporting processes.

Skills

Leadership

Communication

Stakeholder management

Complex project management

IT service management

Education

Bachelor's degree

JD or Master’s

Tools

ServiceNow

ONIT

Litify

Wolters Kluwer

Job description

Senior Specialist - Global Talent Operations || Hiring Legal Professionals at Elevate

Our client is a global healthcare leader committed to advancing innovation across pharmaceuticals and medical technology, with a strong focus on improving health outcomes worldwide.

Senior Manager, Business Process Owner

Work Pattern: Hybrid

Duration: 12 Months

Job Overview

The Senior Manager, Business Process Owner (BPO) will lead the design, implementation, and ongoing support of an internal legal matter management (“Work Management”) system as part of a broader digital transformation within the Global Legal organization. This role combines business process ownership, project and change management, service management, and technology implementation to improve matter intake, triage, and legal service delivery on a global scale.

Key Responsibilities

• Work Management BPO: Act as global process owner for the legal Work Management system, including implementation, change management, analytics, and continuous optimization.
• Program & Project Leadership: Lead large-scale, global technology implementations (e.g., ServiceNow), ensuring alignment across scope, timeline, cost, and quality.
• Stakeholder Engagement: Partner with senior leadership and cross-functional teams (Legal, Technology, Finance, Procurement, Global Services) to align solutions with business needs.
• Process Optimization: Apply Lean / Six Sigma and other improvement frameworks to drive operational efficiency; develop playbooks and standard operating guidelines.
• Governance & Reporting: Establish metrics, KPIs, and reporting processes to measure outcomes, track performance, and ensure compliance with policies and regulations.
• Team & Change Leadership: Coordinate work in a matrixed environment, remove execution barriers, and support adoption through effective communication and training.

Qualifications

• Bachelor’s degree required; JD or Master’s preferred
• 8–10 years of relevant professional experience
• Strong leadership, communication, and stakeholder management skills
• Proven experience in complex project management and IT service management
• Certifications such as PMP, Agile, ITIL, or Lean Six Sigma preferred
• Prior experience with legal service management platforms (e.g., ServiceNow, ONIT, Litify, Wolters Kluwer) preferred

To apply:

If you are qualified, interested, and available, please send 1) your WORD version resume and 2) an email stating why you are a good fit for this position to [e-mail]

ElevateFlex provides an unparalleled platform for you to work with innovative companies and law firms worldwide on various exciting and challenging roles. We pride ourselves on respecting your individuality and choice of career, allowing you to bring your very best to each role, to continue to develop your experience, expertise, and professional network, and be supported with a package of benefits tailored to your needs.

As a member of our talent community, you will benefit from Elevate's curated training suite to enhance and develop your skills. You will have access to hands-on support, networking opportunities, and accessing the most up-to-date resources. By joining our global community of Talent, you will get the opportunity to work with our best top law firms and law department customers.

Equitability and inclusion are critical to ElevateFlex's success. As The Law Company, changing the legal business landscape, we know a diverse, inclusive work culture is at the heart of attracting, retaining, and celebrating the industry's most talented people. We empower our employees to bring their whole selves to work because we know diversity of experience and perspective drive innovation and is simply good business.

As a strong proponent of diversity, equitability, and inclusion, ElevateFlex is committed to hiring diverse candidates from all backgrounds. We invite you to apply to become part of the ElevateFlex Team – help us change the legal business landscape and make a dent in the legal universe.