Legal IT Help Desk Specialist

Top Echelon Software, LLC; Dallas (TX); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid parking

Job summary

R.L. Barclay & Associates is seeking an experienced IT User Support Specialist for a law firm in Dallas, TX.

The role provides first-line technical software problem resolution in an in-bound call center environment, handling password issues, application errors, and email troubleshooting with clear, user-friendly communication. The ideal candidate has prior law firm IT support experience, solid knowledge of Microsoft Office and legal applications, strong customer service, and willingness to be

Qualifications

• Experience in a law firm IT support environment is highly preferred.
• Strong communication and customer service skills are required.
• Ability to speak and write clearly and accurately, with a professional demeanor.

Responsibilities

• Accurately process and record call transactions using a computer and tracking software.
• Interact with end users to provide information in response to inquiries and requests.
• Gather user information and determine the issue by evaluating symptoms.
• Diagnose and resolve hardware and software issues.
• Research information using available resources and follow up as needed.
• Perform after-hours on-call service on a rotating schedule.

Skills

Customer service

Communication

Teamwork

On-call availability

Problem solving

Tools

Microsoft Office

Legal applications

Job description

R.L. Barclay & Associates is seeking an experienced IT User Support Specialist for a law firm in Dallas, TX.

The role provides first-line technical software problem resolution in an in-bound call center environment, handling password issues, application errors, and email troubleshooting with clear, user-friendly communication. The ideal candidate has prior law firm IT support experience, solid knowledge of Microsoft Office and legal applications, strong customer service, and willingness to be