Legal Intake Specialist - Client Access & Scheduling

Harris, Keenan & Goldfarb PLLC; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Harris Keenan and Goldfarb is seeking a Legal Intake Assistant in New York to serve as the first point of contact for clients and stakeholders seeking legal assistance or firm information. You will provide exceptional customer service, answer legal inquiries, and support the firm’s communication operations.

Responsibilities include handling hotline calls, assessing urgency, scheduling consultations, collecting information, and directing clients to appropriate resources while maintaining

Qualifications

• Experience in legal intake or call center is a plus.
• Spanish language ability is a plus.
• Prior experience in a legal call center, customer service, or a legal support role is advantageous.
• High school diploma or equivalent, additional education in call centers or customer service is a plus.

Responsibilities

• Professionally handle inbound hotline phone calls and outbound calls when necessary, addressing client inquiries, legal concerns, and appointment scheduling.
• Assess urgency and nature of the caller's legal issue and determine the appropriate course of action (refer to attorney, schedule consultations, or provide immediate assistance).
• Answer and route incoming calls, take messages and provide basic information.
• Collect essential information from callers, ensuring accuracy and confidentiality of details.
• Provide basic legal information within ethical and regulatory guidelines and direct clients to relevant resources or professionals as needed.
• Collaborate with legal professionals and support staff to ensure effective client support and a seamless workflow.

Education

High School Diploma or equivalent

Job description

Harris Keenan and Goldfarb is seeking a Legal Intake Assistant in New York to serve as the first point of contact for clients and stakeholders seeking legal assistance or firm information. You will provide exceptional customer service, answer legal inquiries, and support the firm’s communication operations.

Responsibilities include handling hotline calls, assessing urgency, scheduling consultations, collecting information, and directing clients to appropriate resources while maintaining