Legal Client Intake Specialist

Ellisporter; Troy (MI); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Legal Intake Operations Specialist to enhance the immigration experience for clients. This role is critical in providing exceptional service from the first client interaction, ensuring accuracy in documentation and communication. You will work closely with a dedicated team to optimize workflows and maintain high standards of client care. If you are passionate about helping individuals navigate the complexities of immigration law and thrive in a supportive, dynamic environment, this opportunity is perfect for you. Join a firm that values diversity and fosters a culture of respect and collaboration.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) with employer matching

People-centered workplace policies

Qualifications

• Experience in customer service with a focus on high service levels.
• Strong communication and organizational skills are essential.

Responsibilities

• Handle client inquiries through phone and email with professionalism.
• Guide clients through the intake process with empathy.

Skills

Customer service experience

Excellent communication skills

Cultural sensitivity

Organizational skills

Attention to detail

Problem-solving mindset

Team player

Tools

MS Office

HubSpot

Job description

Join to apply for the Legal Intake Operations Specialist role at Ellis Porter - The Immigration Attorneys.

At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. To do this, we've built a team of dedicated immigration professionals (we call them Porters) who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients with refreshingly clear guidance, uniquely creative strategies and remarkably responsive service, all with genuine empathy and a personal touch.

Immigration law is very complex and full of constant challenges, but the Ellis Porter team embraces the grind because we love what we do, and who we do it with, and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients. As a result of our unique approach to delivering immigration legal services, we continue to experience considerable growth, so this is a very exciting time to join the Ellis Porter Team!

Our Culture
We're also very proud of (and protective of) our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. We strive to create an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your growth as an immigration professional.

Position Summary
The Legal Intake Operations Specialist plays a crucial role in helping Ellis Porter deliver a remarkable immigration experience to our clients. With excellent communication skills and a positive attitude, you'll provide thorough, detail-oriented service from our clients' first interaction. Commitment to accuracy extends to every document and interaction, taking pride in exceeding service expectations.

On this team, front-line challenges become opportunities where careful attention prevents issues before they arise. A strong problem-solving mindset transforms challenges into demonstrations of Ellis Porter's professionalism, empathy, and precision. This role demands excellence in identifying inefficiencies and optimizing workflows, while ensuring clients receive high-level attention, ensuring our clients from around the world feel they are part of the Ellis Porter family.

Please note - although this role is remote and open to applicants across the United States, the work must be performed within the United States.

What You'll Be Doing

• Handle client inquiries professionally and promptly through phone and email.
• Screen potential clients through initial consultations to evaluate case eligibility and collect relevant information.
• Work with attorneys and case managers to ensure smooth case assignments and transitions from intake to representation.
• Guide clients through the intake process with empathy and professionalism, addressing all questions and concerns clearly.
• Keep detailed, current records of potential client interactions and potential case details.
• Review client records for quality using our client management system.
• Ability to collaborate effectively with team members, follow instructions accurately, and show proactive initiative.
• Utilize CRM software and workflows to process clients and manage intake information.

What Skills And Experience You'll Bring With You

• Previous experience working in customer service, administrative or other public-facing role with emphasis on high levels of service.
• Excellent communication/people skills and an infectiously positive attitude.
• Demonstrating cultural sensitivity and appreciating diversity.
• Passion for delivering amazing client service.
• Team player and you treat coworkers with courtesy and respect.
• Strong organizational skills and high levels of attention to detail.
• Professional, reliable, and accountable.
• Possessing technical capabilities to work in various platforms – MS Office, Hubspot & firm-specific programs (previous experience highly preferred).
• Recognizing immigrants as amazing people who make positive contributions to America’s economy and cultural diversity and you find it very rewarding to be able to help immigrants, and their employers, achieve their U.S. immigration goals.

What We'll Provide To You

• An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission.
• An opportunity to work with smart, creative, dedicated, and supportive immigration professionals who are quality human beings and enjoyable to be around.
• A firm culture that embraces diversity and celebrates international cultures.
• People-centered workplace policies.
• Competitive compensation, health/dental/vision/life insurance benefits and a 401(k) with employer matching contributions.

Does this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team!

Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Non-solicitation Statement
No agencies please. Ellis Porter (EP) recruits candidates exclusively utilizing our internal Talent Acquisition team. EP does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between EP and Agency describing the services and specific job openings (“Agreement”). EP may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contacts with any person within EP is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any employees of EP with recruiting inquiries or resumes.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Legal
• Industries
• Law Practice