Legal Information Analyst

New York State Unified Court System; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A state court system in New York is looking for two Court Analysts to provide legal information services. The roles will involve managing inquiries, supporting library services, and developing technology solutions to enhance operational efficiency. Ideal candidates will show strong communication skills, a background in information management, and proficiency with Microsoft Office tools. This is an excellent opportunity for those dedicated to delivering quality public service.

Qualifications

• One year in the Court Analyst title or equivalent experience.
• Prefer advanced education in information management.
• High proficiency with Microsoft Office and research tools.

Responsibilities

• Respond to high-volume inquiries via email and hotline.
• Research and resolve complex inquiries with team support.
• Manage print book subscriptions and streamline workflows.
• Develop technology solutions for operational efficiency.
• Collaborate on UCS initiatives across department teams.

Skills

Excellent written and oral communication skills

Solid research capabilities

Proficiency with Microsoft Office applications

Knowledge of court operations

Customer service commitment

Education

Bachelor’s degree from an accredited college or university

Master’s degree in Public or Business Administration

Advanced education in an information field

Tools

Microsoft Teams

Microsoft SharePoint

Video conferencing platforms

Subscription-based research databases

Workflow automation tools

Job description

Overview

The New York State Unified Court System is seeking two (2) Court Analysts in the Division of Professional and Court Services' Office of Legal Information. These positions will be filled in one of the following titles and will be dependent on the Qualifications and Experience of the applicant selected: Senior Court Analyst or Court Analyst.

The Office of Legal Information (OLI) supports the Unified Court System (UCS) Court Law Libraries and administers research materials, reference services, and legal information to the judiciary, court personnel, and the public.

Key Responsibilities

• Respond to inquiries received through UCS’ high-volume, general information question email address and 1-800-COURTNY telephone hotline, providing directional guidance, court referrals, and basic legal information to the public.
• Research and consult with OLI analysts, court law librarians, Counsel’s Office, and other units to address complex inquiries.
• Serve as a primary contact for print book subscriptions across all libraries, manage orders, process claims for missing materials, support receipt verification, and identify opportunities to streamline and modernize workflows.
• Establish and maintain user accounts for electronic resources and perform annual audits to verify accuracy and update records as needed.
• Assist in developing technology solutions to improve processes, boost operational efficiency, and ensure high-quality, responsive service. Projects may include creating an internal knowledge base, leveraging Microsoft AI tools for statistical tracking and analysis, and implementing enhancements to the online catalog.
• Participate actively in UCS committees, working groups, and OLI initiatives, collaborating effectively across department teams to advance organizational goals.

The successful candidate will demonstrate excellent written and oral communication skills, solid research capabilities, proficiency with technology, and a commitment to delivering outstanding customer service. Applicants with knowledge of court operations and library/information services are strongly encouraged to apply.

Qualifications

Senior Court Analyst: One year in the Court Analyst title; or Bachelor’s degree from an accredited college or university and two (2) years of relevant experience; or Master’s degree in Public or Business Administration from an accredited college or university and one (1) year of relevant experience; or an equivalent combination of education and experience.

Preference will be given to candidates with advanced education in an information field (library, records/knowledge management, archives) or work experience in a library setting. High proficiency with Microsoft Office applications (including Teams and SharePoint), as well as familiarity with subscription-based research databases, video conferencing platforms, and workflow automation tools, is desirable.

Court Analyst: One year in the Assistant Court Analyst title; or Bachelor’s degree from an accredited college or university and one (1) year of relevant experience; or Master’s degree in Public or Business Administration from an accredited college or university; or an equivalent combination of education and experience.

Preference will be given to candidates with advanced education in an information field (library, records/knowledge management, archives) or work experience in a library setting. High proficiency with Microsoft Office applications (including Teams and SharePoint), as well as familiarity with subscription-based research databases, video conferencing platforms, and workflow automation tools, is desirable.

Please view the full employment announcement at: 1613.pdf