Legal AI Solutions Lead
Goodwin
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Benefits offered by this job
Job summary
Goodwin’s Global Operations Team seeks an AI Specialist to manage AI solutions, automation workflows, and knowledge resources. You will work with cross-functional teams to monitor performance, troubleshoot issues, and coordinate enhancements from pilot through adoption.
The role reports to the AI lead for Real Estate, collaborating with K&I, Data, and Enterprise Applications teams, supporting knowledge management initiatives and compliance considerations.
Qualifications
- Bachelor’s degree in computer science, engineering, information systems, or related field or equivalent practical experience.
- 2–5 years of experience in legal operations, knowledge management, legal tech, product or application support, project management, or data analysis.
- Experience supporting, maintaining, or administering business applications, workflow tools, or AI-enabled solutions.
- Experience with Claude, ChatGPT, Excel, SharePoint, Microsoft 365, and data reporting tools.
Responsibilities
- Serve as the first-line owner for AI-enabled solutions and knowledge tools within the Knowledge & Innovation portfolio.
- Monitor performance, reliability, and output quality; perform root-cause analysis and coordinate remediation.
- Maintain and update solution configurations, prompts, and knowledge sources.
- Develop user guides, training materials, and runbooks to support adoption and ongoing management.
- Lead project aspects including planning, status tracking, and stakeholder communications.
Skills
Education
Tools
Job description
Goodwin’s Global Operations Team seeks an AI Specialist to manage AI solutions, automation workflows, and knowledge resources. You will work with cross-functional teams to monitor performance, troubleshoot issues, and coordinate enhancements from pilot through adoption.
The role reports to the AI lead for Real Estate, collaborating with K&I, Data, and Enterprise Applications teams, supporting knowledge management initiatives and compliance considerations.
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