Legal AI & Automation Specialist

Goodwin Procter LLP

New York (NY)

On-site

USD 83,000 - 125,000

Full time

4 days ago

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Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Paid vacation, sick time off, andholid

Professional development and career机会

Employee discounts and perks

Job summary

Goodwin’s Global Operations Team seeks a Legal AI Specialist to operate, maintain, and optimize AI solutions and knowledge resources across the firm. You will monitor performance, troubleshoot issues, and coordinate enhancements from pilots through adoption.

You will collaborate with K&I, AI + Innovation, Data, and Enterprise Applications teams, reporting to the Senior Knowledge & Innovation Lawyer. The role involves developing guides, training materials, and governance support, with a focus on

Qualifications

Bachelor’s degree or equivalent practical experience.
2–5 years of experience in legal operations, knowledge management, legal technology, product or application support, data analysis, or related field.
Experience with Claude, ChatGPT, or comparable generative AI tools, together with Excel, SharePoint, Microsoft 365, and data reporting tools.
Experience with Power Platform, automation tools, ticketing or knowledge-management systems is a plus.
Strong organizational and project-management skills, with the ability to manage multiple initiatives simultaneously and work independently.

Responsibilities

Serve as the first-line operational owner for AI-enabled solutions, automation workflows, and knowledge tools within the Knowledge & Innovation portfolio.
Monitor solution performance, reliability, and output quality; identify issues, conduct root-cause analysis, and coordinate timely remediation with technical and business stakeholders.
Investigate and triage issues, diagnose root causes including data-quality and configuration problems, and coordinate remediation with the applicable stakeholders.
Maintain and update solution configurations, prompts, knowledge sources, documentation, and related content to support accuracy, usability, and ongoing effectiveness.
Conduct quality reviews of AI-generated outputs and escalated legal, compliance, risk, or governance concerns as appropriate.
Support the deployment, configuration, testing, and release of new AI solutions, enhancements, and automation workflows.
Manage user feedback, enhancement requests, and feature backlogs; prioritize opportunities and coordinate implementation with internal teams and external vendors.
Analyze adoption, usage, performance, and user satisfaction metrics to recommend and drive continuous improvement initiatives.
Lead operational aspects of assigned projects, including planning, status tracking, stakeholder communications, documentation, and follow-up activities.
Develop and maintain user guides, training materials, operational runbooks, and other resources that support user adoption and sustainable solution management.
Maintain knowledge repositories, SharePoint resources, training portals, and other systems supporting knowledge management and AI initiatives.
Monitor and improve data quality across knowledge, profiling, reporting, and related systems to ensure reliable inputs for AI and business intelligence solutions.
Conduct legal, market, competitive, and technology research and support the development of reports, presentations, knowledge resources, and other innovation-related deliverables.
Maintenance of REI knowledge repositories, SharePoint resources, and training portals.
REI Foundation and profiling data-quality initiatives.
REI deal terms administration and profiling backlog management.