Legal AI & Knowledge Ops Specialist

Goodwin; Redwood City (CA); On-site; USD 77,000 - 133,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Paid time off and holidays

Professional development opportunities

Employee recognition programs

Wellness programs

Employee discounts

Job summary

Goodwin’s Global Operations Team seeks an AI Specialist to manage day-to-day AI solutions, automation workflows, and knowledge resources. You will monitor performance, troubleshoot issues, and coordinate enhancements from pilots to adoption, reporting to the Senior Knowledge & Innovation Lawyer.

You’ll collaborate with K&I, Data, and Enterprise Applications teams and work with attorney sponsors to support Real Estate and other practice groups.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/Engineering/IS or related field.
• 2–5 years of experience in legal operations, knowledge management, or related fields.
• Experience supporting business applications, workflow tools, or AI-enabled solutions.
• Experience with Claude, ChatGPT, Excel, SharePoint, and data reporting tools.

Responsibilities

• Serve as operational owner for AI-enabled solutions and knowledge tools.
• Monitor performance, reliability, and output quality; coordinate remediation.
• Maintain solution configurations, prompts, and knowledge sources for accuracy.
• Conduct quality reviews of AI outputs and escalate governance concerns.
• Support deployment, testing, and release of new AI solutions and workflows.
• Manage feedback, enhancement requests, and backlog; prioritize and implement.
• Analyze adoption, usage, and satisfaction metrics for continuous improvement.
• Lead project planning, status tracking, and stakeholder communications.

Skills

Legal operations experience

Knowledge management

AI tools experience

Data reporting

Project management

Communication skills

Education

Bachelor's degree in CS/Engineering/IS or related field

Tools

Excel

SharePoint

Microsoft 365

Power Platform

Ticketing systems

Job description

Goodwin’s Global Operations Team seeks an AI Specialist to manage day-to-day AI solutions, automation workflows, and knowledge resources. You will monitor performance, troubleshoot issues, and coordinate enhancements from pilots to adoption, reporting to the Senior Knowledge & Innovation Lawyer.

You’ll collaborate with K&I, Data, and Enterprise Applications teams and work with attorney sponsors to support Real Estate and other practice groups.