Global Legal AI Operations Specialist

Goodwin; New York (NY); On-site; USD 83,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Emergency back-up child and adult care

Paid vacation, sick time off, andholyd

Professional development and career...

Employee recognition and reward...

Employee wellness and assistance...

Employee discounts and perks

Job summary

Goodwin’s Global Operations Team is hiring a Legal AI Specialist to manage day-to-day AI solutions, automation workflows, and knowledge resources across the firm. You will monitor performance, troubleshoot issues, and coordinate enhancements from pilot through ongoing adoption to support high-stakes litigation and complex transactions.

Reporting to the AI lead, you’ll collaborate with K&I, Data, and Enterprise Applications teams, attorneys, and other professionals to ensure reliable, compliant,

Qualifications

• Bachelor’s degree in CS or related field, or equivalent experience.
• 2–5 years in legal ops, knowledge management, legal tech, or related field.
• Experience supporting AI-enabled solutions in a professional environment.
• Experience with Claude, ChatGPT, Excel, SharePoint, 365, and data reporting tools.

Responsibilities

• Monitor performance and output quality of AI-enabled solutions.
• Identify issues, perform root-cause analysis, and coordinate remediation with stakeholders.
• Triage issues and diagnose causes including data quality and configurations.
• Maintain solution configurations, prompts, knowledge sources, and documentation.
• Conduct quality reviews of AI outputs and escalate governance concerns.
• Support deployment, configuration, testing, and release of new AI solutions.
• Manage user feedback and backlogs; coordinate with internal teams and vendors.
• Analyze adoption and performance metrics to drive improvements.
• Lead operational aspects of projects including planning and communications.
• Develop user guides and training materials for user adoption.
• Maintain knowledge repositories and SharePoint resources.
• Monitor data quality across knowledge systems for reliable inputs.
• Support research and development of reports and knowledge resources.
• Maintain REI knowledge repositories and profiling data initiatives.
• REI deal terms administration and profiling backlog management.

Skills

Generative AI

Excel

SharePoint

MS 365

Data reporting

Power Platform

Automation tools

Knowledge mgmt

Ticketing systems

Project management

Education

Bachelor’s degree in computer science, engineering, information systems, or related field

Tools

Claude

ChatGPT

SharePoint

Microsoft 365

Power Platform

Job description

Goodwin’s Global Operations Team is hiring a Legal AI Specialist to manage day-to-day AI solutions, automation workflows, and knowledge resources across the firm. You will monitor performance, troubleshoot issues, and coordinate enhancements from pilot through ongoing adoption to support high-stakes litigation and complex transactions.

Reporting to the AI lead, you’ll collaborate with K&I, Data, and Enterprise Applications teams, attorneys, and other professionals to ensure reliable, compliant,