Legal AI Specialist

Goodwin; San Francisco (CA); On-site; USD 89,000 - 133,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Paid vacation and holidays

Professional development opportunities

Employee discounts and perks

Job summary

Goodwin seeks a Legal AI Specialist to join the Knowledge & Innovation team in San Francisco, driving AI solutions, automation workflows, and knowledge resources across the firm’s practice groups.

You will monitor performance, troubleshoot issues, and coordinate enhancements with attorneys and business professionals, ensuring reliable inputs for AI and business intelligence tools. This role emphasizes continuous improvement and user adoption.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• 2–5 years in legal operations, knowledge management, or related field.
• Experience supporting or administering business applications and AI-enabled solutions.
• Experience with Claude, ChatGPT, Excel, SharePoint, Microsoft 365, and data reporting tools.
• Experience with Power Platform and automation tools; strong organizational and project management skills.
• Attention to data quality and operational reliability; able to identify improvement opportunities.
• Proactive, curious, adaptable, and able to communicate across legal, business, and tech audiences.
• Interest in AI, automation, legal tech, or innovation programs.

Responsibilities

• Serve as the primary contact for AI-enabled solutions and knowledge tools within the portfolio.
• Monitor performance, identify issues, and coordinate remediation with stakeholders.
• Triage issues, diagnose root causes, and coordinate data-quality improvements.
• Maintain configurations, prompts, and knowledge sources; update documentation.
• Conduct quality reviews of AI outputs and escalate governance concerns as needed.
• Support deployment, configuration, testing, and release of new AI solutions.
• Manage feedback and backlog; coordinate improvements with internal teams and vendors.
• Analyze adoption, usage, and satisfaction metrics to drive improvements.
• Lead projects' planning, status tracking, and stakeholder communications.
• Create and maintain user guides, runbooks, and training materials.
• Maintain knowledge repositories, SharePoint resources, and training portals.
• Monitor data quality across knowledge and reporting systems.
• Conduct research and support development of reports and knowledge resources.
• Maintenance of REI knowledge repositories and profiling data-quality initiatives.
• REI deal terms administration and profiling backlog management.

Skills

AI tools usage

Project management

Stakeholder communication

Education

Bachelor’s degree in CS/Engineering/Info Systems

Tools

Claude

ChatGPT

Power Platform

SharePoint

Microsoft 365

Job description

Join Goodwin’s Global Operations Team, and make a real impact on a global scale.

At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions

in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

The Legal AI Specialist is part of the Knowledge & Innovation (K&I) team and is responsible for the day-to-day operation, support, and maintenance of AI solutions, automation workflows, and knowledge resources that support the firm's industry and practice groups. The role ensures deployed solutions operate effectively by monitoring performance, managing user feedback, troubleshooting issues, and coordinating enhancements from pilot through ongoing adoption.

Reporting to the Senior Knowledge & Innovation Lawyer, who serves as the AI lead for the firm’s Real Estate industry group. The Specialist will work closely with the K&I, AI + Innovation, Data, and Enterprise Applications teams, as well as attorney sponsors and other business professionals across the firm, and will serve as the operational point of contact for the solutions within their portfolio.

What You Will Do

• Serve as the first-line operational owner and primary point of contact for AI-enabled solutions, automation workflows, and knowledge tools within the Knowledge & Innovation portfolio.
• Monitor solution performance, reliability, and output quality; identify issues, conduct root-cause analysis, and coordinate timely remediation with technical and business stakeholders.
• Investigate and triage issues, diagnose root causes including data-quality and configuration problems, and coordinate remediation with the applicable stakeholders.
• Maintain and update solution configurations, prompts, knowledge sources, documentation, and related content to support accuracy, usability, and ongoing effectiveness.
• Conduct quality reviews of AI-generated outputs and elevate legal, compliance, risk, or governance concerns as appropriate.
• Support the deployment, configuration, testing, and release of new AI solutions, enhancements, and automation workflows.
• Manage user feedback, enhancement requests, and feature backlogs; prioritize opportunities and coordinate implementation with internal teams and external vendors.
• Analyze adoption, usage, performance, and user satisfaction metrics to recommend and drive continuous improvement initiatives.
• Lead operational aspects of assigned projects, including planning, status tracking, stakeholder communications, documentation, and follow-up activities.
• Develop and maintain user guides, training materials, operational runbooks, and other resources that support user adoption and sustainable solution management.
• Maintain knowledge repositories, SharePoint resources, training portals, and other systems supporting knowledge management and AI initiatives.
• Monitor and improve data quality across knowledge, profiling, reporting, and related systems to ensure reliable inputs for AI and business intelligence solutions.
• Conduct legal, market, competitive, and technology research and support the development of reports, presentations, knowledge resources, and other innovation-related deliverables.
• Maintenance of REI knowledge repositories, SharePoint resources, and training portals.
• REI Foundation and profiling data-quality initiatives.
• REI deal terms administration and profiling backlog management.

Who You Are

• Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical experience. Corporate paralegal experience a plus.
• 2–5 years of experience in legal operations, knowledge management, legal technology, product or application support, project management, data analysis, or a related field.
• Demonstrated experience supporting, maintaining, or administering business applications, workflow tools, or AI-enabled solutions in a professional environment.
• Experience working with Claude, ChatGPT, or comparable generative AI tools, together with Excel, SharePoint, Microsoft 365, and data reporting tools.
• Experience with Power Platform, automation tools, ticketing or issue-tracking systems, or knowledge-management systems is a plus. Strong organizational and project-management skills, with the ability to manage multiple initiatives simultaneously and work independently.
• Exceptional attention to detail and a demonstrated commitment to data quality and operational reliability.
• Demonstrated ability to exercise sound judgment, elevate appropriately, and proactively identify opportunities for process improvement.
• Proactive, intellectually curious, and adaptable; able to quickly learn new subject matter and communicate effectively across legal, business, and technology audiences.
• Demonstrated interest in AI, automation, legal technology, or innovation programs.
• Strong written and verbal communication skills.
• Background or interest in regulatory monitoring, law and/or real estate, or another relevant industry such as life sciences, finance, private equity, healthcare, or technology is a plus.

Benefits And More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Health, dental, and vision insurance
• Life and disability insurance
• Retirement & Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks

This position is eligible for overtime: No

The target salary range for this position varies by location and is commensurate with relevant experience: Boston $77,400 - $116,000 | Los Angeles $83,100 - $124,700 | New York $83,100 - $124,700 | Orange County $83,100 - $124,700 | Philadelphia $77,400 - $116,000 | San Diego $83,100 - $124,700 | San Francisco $88,900 - $133,400 | Santa Monica $83,100 - $124,700