Legal AI & Automation Specialist

Goodwin; San Francisco (CA); On-site; USD 89,000 - 133,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Paid vacation and holidays

Professional development opportunities

Employee discounts and perks

Job summary

Goodwin seeks a Legal AI Specialist to join the Knowledge & Innovation team in San Francisco, driving AI solutions, automation workflows, and knowledge resources across the firm’s practice groups.

You will monitor performance, troubleshoot issues, and coordinate enhancements with attorneys and business professionals, ensuring reliable inputs for AI and business intelligence tools. This role emphasizes continuous improvement and user adoption.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• 2–5 years in legal operations, knowledge management, or related field.
• Experience supporting or administering business applications and AI-enabled solutions.
• Experience with Claude, ChatGPT, Excel, SharePoint, Microsoft 365, and data reporting tools.
• Experience with Power Platform and automation tools; strong organizational and project management skills.
• Attention to data quality and operational reliability; able to identify improvement opportunities.
• Proactive, curious, adaptable, and able to communicate across legal, business, and tech audiences.
• Interest in AI, automation, legal tech, or innovation programs.

Responsibilities

• Serve as the primary contact for AI-enabled solutions and knowledge tools within the portfolio.
• Monitor performance, identify issues, and coordinate remediation with stakeholders.
• Triage issues, diagnose root causes, and coordinate data-quality improvements.
• Maintain configurations, prompts, and knowledge sources; update documentation.
• Conduct quality reviews of AI outputs and escalate governance concerns as needed.
• Support deployment, configuration, testing, and release of new AI solutions.
• Manage feedback and backlog; coordinate improvements with internal teams and vendors.
• Analyze adoption, usage, and satisfaction metrics to drive improvements.
• Lead projects' planning, status tracking, and stakeholder communications.
• Create and maintain user guides, runbooks, and training materials.
• Maintain knowledge repositories, SharePoint resources, and training portals.
• Monitor data quality across knowledge and reporting systems.
• Conduct research and support development of reports and knowledge resources.
• Maintenance of REI knowledge repositories and profiling data-quality initiatives.
• REI deal terms administration and profiling backlog management.

Skills

AI tools usage

Project management

Stakeholder communication

Education

Bachelor’s degree in CS/Engineering/Info Systems

Tools

Claude

ChatGPT

Power Platform

SharePoint

Microsoft 365

Job description

Goodwin seeks a Legal AI Specialist to join the Knowledge & Innovation team in San Francisco, driving AI solutions, automation workflows, and knowledge resources across the firm’s practice groups.

You will monitor performance, troubleshoot issues, and coordinate enhancements with attorneys and business professionals, ensuring reliable inputs for AI and business intelligence tools. This role emphasizes continuous improvement and user adoption.