Leave Management Specialist (3-Month Contract)

Kelly Services; Atlanta (GA); On-site; USD 34,000 - 41,000; Full time

Job summary

Motion Recruitment Partners is seeking a Leave Management Specialist in Atlanta, GA for a 3-month contract. This role administers leave programs from initiation to closure, ensuring accurate documentation and compliant communications in a high-volume service center.

The ideal candidate has 3–5 years in leave management or benefits and in a similar fast-paced environment, with excellent oral and written communication and proficiency in Microsoft Word and Excel.

Qualifications

• 3-5 years in leave management and/or employee benefits; state leave experience preferred.
• 3-5 years prior relevant experience in a high-volume call center or service center.
• Superior Customer Service skills.
• Excellent oral and written communication skills.
• Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.).
• Attentive listening skills that enable asking probing questions to aid problem solving and escalation.
• Experience with HR administration and general exposure/knowledge of HR functions (policy, compensation, employee relations, etc.).
• Detail oriented and able to multi-task.
• Proficient in Microsoft Word and Microsoft Excel.
• Dependable and willing to learn; team player with a positive attitude.

Responsibilities

• Provide information regarding Leave of Absence policies, guidelines and legislation.
• Receive and process all Leave requests.
• Assess, adjudicate, track and monitor all Leave claims.
• Complete and ensure accurate documentation for all Leave activities.
• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and enrolled in benefits.
• Authorize return to work using physician documentation and job restrictions.
• Assist employees in returning to work and obtaining appropriate benefits.
• Log all interactions in the case management system and/or leave management system.
• Abide by documented standardized best-practice processes when handling inquiries and transactions.
• Ensure quality employee experience with a professional, service-focused approach.
• Ensure employee privacy and confidentiality of sensitive information.
• Display dependability by being punctual and maintaining attendance.
• Attend ongoing training to support a changing environment.
• Demonstrate an ability to learn via self-guided, keyword-driven knowledgebase.

Skills

Leave management

Customer service

Communication skills

HR systems

Active listening

Attention to detail

Multitasking

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Motion Recruitment Partners is seeking a Leave Management Specialist in Atlanta, GA for a 3-month contract. This role administers leave programs from initiation to closure, ensuring accurate documentation and compliant communications in a high-volume service center.

The ideal candidate has 3–5 years in leave management or benefits and in a similar fast-paced environment, with excellent oral and written communication and proficiency in Microsoft Word and Excel.