Leave Management Specialist - State

Tech in Motion; Atlanta (GA); On-site; USD 28,000 - 50,000; Part time

Job summary

Motion Recruitment seeks a Leave Management Specialist to administer leave and absence programs for all employees from initiation to closure in a high-volume service center. This 3-month contract role in Atlanta, GA requires 3–5 years in leave management or benefits, plus strong customer service and HR system proficiency.

You will process leave requests, adjudicate claims, coordinate with payroll and benefits, maintain documentation, and protect employee privacy while ensuring accurate payments

Qualifications

• 3–5 years experience in leave management and/or employee benefits.
• 3–5 years prior relevant experience in a high-volume call center or service center.
• Superior customer service skills.
• Excellent oral and written communication skills.
• Exposure to HR and/or case management technologies.
• Attentive listening to aid problem solving and escalation.
• Experience with HR administration and general exposure / knowledge of HR functions.
• Detail oriented and able to multi-task.
• Proficient with MS Word and MS Excel.
• Dependable and willing to learn; team player with a positive attitude.

Responsibilities

• Provide information regarding Leave of Absence policies, guidelines and legislation.
• Receive and process all Leave requests.
• Assess, adjudicate, track and monitor all Leave claims.
• Complete and ensure accurate documentation for all Leave activities.
• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and enrolled in benefits (as applicable).
• Authorize return to work using physician documentation, department ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job.
• Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements.
• Log all interactions in the case management system and/or leave management system.
• Abide by documented standardized best-practice processes when handling inquiries, transactions and requests.
• Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions and requests.
• Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information.
• Display dependability by being punctual and achieving an appropriate level of attendance.
• Attend and participate in on-going training to support the ever changing environment.
• Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase.

Skills

Leave management experience

Customer service

Communication skills

HR tech exposure

Active listening

HR administration

Detail oriented

MS Word & Excel

Reliability

Team player

Tools

HR case management systems

Job description

The Leave Management Specialist is responsible for administering the leave and absence programs for all company employees from leave initiation through closure, including all appropriate communications and transactional updates related to the employee's HR record. This role will be responsible for providing consistent, quality care in a high-volume service center environment.

Contract Duration: 3 months

Required Skills & Experience

• 3-5 years experience in leave management and/or employee benefits State leave experience preferred.


• 3-5 yearsprior relevant experience in a high volume call center or service center environment.


• Superior Customer Service skills


• Excellent oral and written communication skills


• Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)


• Attentive listening skills that enable asking of probing questions to aid them in problem solving and issue escalation


• Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)


• Detail oriented and able to multi-task


• Proficient computer skills (Microsoft Word, Microsoft Excel)


• Dependable and willingness to learn Team player with a positive attitude

What You Will Be Doing

Daily Responsibilities

• Provide information regarding Leave of Absence policies, guidelines and legislation


• Receive and process all Leave requests


• Assess, adjudicate, track and monitor all Leave claims


• Complete and ensure accurate documentation for all Leave activities


• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits (as applicable)


• Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job


• Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements


• Log all interactions in the case management system and/or leave management system


• Abide by documented standardized best-practice processes when handling inquiries, transactions and requests


• Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions and requests


• Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information


• Display dependability by being punctual and achieving an appropriate level of attendance


• Attend and participate in on-going training to support the ever changing environment


• Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase