Leave Management Specialist - State

Kelly Services; Atlanta (GA); Sur place; USD 34 000 - 41 000; Plein temps

Résumé du poste

Motion Recruitment Partners is seeking a Leave Management Specialist in Atlanta, GA for a 3-month contract. This role administers leave programs from initiation to closure, ensuring accurate documentation and compliant communications in a high-volume service center.

The ideal candidate has 3–5 years in leave management or benefits and in a similar fast-paced environment, with excellent oral and written communication and proficiency in Microsoft Word and Excel.

Qualifications

• 3-5 years in leave management and/or employee benefits; state leave experience preferred.
• 3-5 years prior relevant experience in a high-volume call center or service center.
• Superior Customer Service skills.
• Excellent oral and written communication skills.
• Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.).
• Attentive listening skills that enable asking probing questions to aid problem solving and escalation.
• Experience with HR administration and general exposure/knowledge of HR functions (policy, compensation, employee relations, etc.).
• Detail oriented and able to multi-task.
• Proficient in Microsoft Word and Microsoft Excel.
• Dependable and willing to learn; team player with a positive attitude.

Responsabilités

• Provide information regarding Leave of Absence policies, guidelines and legislation.
• Receive and process all Leave requests.
• Assess, adjudicate, track and monitor all Leave claims.
• Complete and ensure accurate documentation for all Leave activities.
• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and enrolled in benefits.
• Authorize return to work using physician documentation and job restrictions.
• Assist employees in returning to work and obtaining appropriate benefits.
• Log all interactions in the case management system and/or leave management system.
• Abide by documented standardized best-practice processes when handling inquiries and transactions.
• Ensure quality employee experience with a professional, service-focused approach.
• Ensure employee privacy and confidentiality of sensitive information.
• Display dependability by being punctual and maintaining attendance.
• Attend ongoing training to support a changing environment.
• Demonstrate an ability to learn via self-guided, keyword-driven knowledgebase.

Connaissances

Leave management

Customer service

Communication skills

HR systems

Active listening

Attention to detail

Multitasking

Microsoft Word

Microsoft Excel

Outils

Microsoft Word

Microsoft Excel

Description du poste

$25 - $30

The Leave Management Specialist is responsible for administering the leave and absence programs for all company employees from leave initiation through closure, including all appropriate communications and transactional updates related to the employee's HR record. This role will be responsible for providing consistent, quality care in a high-volume service center environment.

Contract Duration: 3 months

Required Skills & Experience

• 3-5 years experience in leave management and/or employee benefits State leave experience preferred.

• 3-5 years prior relevant experience in a high volume call center or service center environment.

• Superior Customer Service skills

• Excellent oral and written communication skills

• Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)

• Attentive listening skills that enable asking of probing questions to aid them in problem solving and issue escalation

• Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)

• Detail oriented and able to multi-task

• Proficient computer skills (Microsoft Word, Microsoft Excel)

• Dependable and willingness to learn Team player with a positive attitude

What You Will Be Doing

Daily Responsibilities

• Provide information regarding Leave of Absence policies, guidelines and legislation

• Receive and process all Leave requests

• Assess, adjudicate, track and monitor all Leave claims

• Complete and ensure accurate documentation for all Leave activities

• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits (as applicable)

• Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job

• Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements

• Log all interactions in the case management system and/or leave management system

• Abide by documented standardized best-practice processes when handling inquiries, transactions and requests

• Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions and requests

• Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information

• Display dependability by being punctual and achieving an appropriate level of attendance

• Attend and participate in on-going training to support the ever changing environment

• Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.