Leave Management Navigator

Genuine Parts Company; Athens (GA); Presencial; USD 60.000 - 70.000; Jornada completa

Descripción de la vacante

Genuine Parts Company in the Athens, GA area is seeking a Leave Management Specialist to administer leave and absence programs for all employees from initiation to closure, ensuring privacy and accuracy in a high-volume service center.

The role requires 3–5 years in leave management or benefits, strong customer service, and experience with HR systems; you will coordinate with Payroll and Benefits, process leave requests, adjudicate claims, and maintain thorough documentation.

Formación

• 3–5 years’ experience in leave management and/or employee benefits.
• 3–5 years’ prior relevant experience in a call center or service center environment.
• Superior Customer Service skills.
• Excellent oral and written communication skills.
• Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management).
• Detail oriented and able to multi-task.
• Proficient with Microsoft Word and Excel.

Responsabilidades

• Provide information regarding Leave of Absence policies, guidelines, and legislation.
• Receive and process all Leave requests.
• Assess, adjudicate, track, and monitor all Leave claims.
• Complete and ensure accurate documentation for all Leave activities.
• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and enrolled in benefits as applicable.
• Authorize return to work using physician documentation and job requirements.
• Log all interactions in the case management system and/or leave management system.
• Abide by documented standardized best-practice processes when handling inquiries, transactions, and requests.
• Ensure quality employee experience by using a professional and service-focused approach when handling inquiries and transactions.
• Ensure employee privacy and confidentiality of sensitive information.
• Attend ongoing training to support the changing environment.

Conocimientos

Leave management

Customer service

Communication skills

HR portal systems

Multi-tasking

Attention to detail

Microsoft Word

Microsoft Excel

Herramientas

HR portal systems

Microsoft Word

Microsoft Excel

Descripción del empleo

Genuine Parts Company in the Athens, GA area is seeking a Leave Management Specialist to administer leave and absence programs for all employees from initiation to closure, ensuring privacy and accuracy in a high-volume service center.

The role requires 3–5 years in leave management or benefits, strong customer service, and experience with HR systems; you will coordinate with Payroll and Benefits, process leave requests, adjudicate claims, and maintain thorough documentation.