Leave & Compliance Specialist (FMLA & State Leaves)

CoAd; Bradenton (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

CoAd is seeking a knowledgeable Leave Administrator to manage FMLA, state disability, and group LTD/STD plan administration for clients nationwide from its Bradenton, FL office. You will apply state-specific leave laws across all 50 states with a focus on accuracy and confidentiality.

You will work closely with clients and worksite employees, handling inquiries, documentation, and communications via phone and email in a fast-paced environment.

Qualifications

• Bachelor's Degree or equivalent experience.
• 3-5 years’ experience in administering FML/State disability and other various leave of absences.
• Case management system experience.
• Excellent interpersonal, verbal, and written communication skills. Must exercise diplomacy, discretion, sound judgment, and flexibility in varying situations, and must maintain confidentiality.
• Ability to work in a fast-paced environment.
• Excellent organization and time management skills required.
• Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks and responsibilities.

Responsibilities

• Provide clients and their worksite employees administrative and consultative services for FMLA, State-specific leaves (e.g. CFRA), State Disability and/or group LTD/STD plans.
• Apply HR best practices in compliance with federal, state and/or local laws regarding Family and Medical Leave, ADA, state disability and group STD/LTD plans.
• Determine eligibility, the applicable type of leave and status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)
• Determine and generate appropriate communications to comply with FMLA regulations state disability and group STD/LTD plans.
• Review FMLA documentation for accuracy and completeness
• Support clients and their worksite employees, primarily via phone and email.
• Process new leaves and all daily follow-ups assigned
• Communicate clearly and concisely with callers while educating them on leave concepts and necessary next steps
• Resolve and respond to LOA inquiries received via telephone calls and e‑mail in accordance with current standards and protocols.
• Collaborate with third party administrators, vendors, Legal, Clients, and HR Services as needed.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data
• Demonstrate respect, sensitivity and understanding for the caller’s circumstance while maintaining professionalism at all times
• Prioritize and organize daily responsibilities in order to meet all deadlines
• Provide innovative ideas that can support the ongoing growth of the Leave Department
• Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations.
• Process all LOA requests in accordance with the Disability Management protocols and Federal and State regulations, production of wage reports for Vendor and also assist in collecting/providing any state required forms and mailings.
• Provide support to the team in times of high volumes, staffing shortage, etc.
• Ability to establish rapport with all levels of employees and must have the ability to work in a fast pace environment.

Skills

Bachelor's Degree

Leave administration

Case management

Communication skills

Confidentiality

Fast-paced work

Education

Bachelor's degree or equivalent

Tools

Case management system

Job description

CoAd is seeking a knowledgeable Leave Administrator to manage FMLA, state disability, and group LTD/STD plan administration for clients nationwide from its Bradenton, FL office. You will apply state-specific leave laws across all 50 states with a focus on accuracy and confidentiality.

You will work closely with clients and worksite employees, handling inquiries, documentation, and communications via phone and email in a fast-paced environment.