Leave & Compliance Programs Leader (Hybrid)

01460 Continental Casualty Company; Chicago (IL); Hybrid; USD 54,000 - 103,000; Full time

Job summary

CNA is seeking an experienced Leave Administration & Compliance Program Manager to lead the administration, governance, and continuous improvement of the organization’s leave of absence and accommodation programs. The role oversees HR compliance activities, training, audits, and regulatory updates, and provides program leadership across HR Shared Services.

Hybrid work options available. The position requires a Bachelor's degree or 4+ years of related experience, strong FMLA knowledge, and proven

Qualifications

• Required Bachelor's Degree in relevant discipline, or equivalent 4+ years of leave administration or related experience.
• Strong knowledge of FMLA and state leave programs.
• Experience managing and overseeing HRIS and leave administration systems.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple cases and deadlines simultaneously.
• Preferred Bachelor's degree in Human Resources, Business, or related field.
• Experience with Workday, Dayforce, LeaveLink, or similar systems.
• Significant experience with ADA, paid family leave, disability, or leave-of-absence programs.

Responsibilities

• Support the administration and governance of federal, state, local, and company leave programs.
• Serve as the first escalation point for complex leave, disability, accommodation, and employment eligibility matters.
• Interpret requirements and translate them into consistent processes, documentation standards, and employee or manager guidance.
• Coordinate with Employee Relations, Legal, Benefits, Payroll, HR partners, and vendors to ensure alignment on processes, requirements and hand-offs.
• Monitor case trends, service quality, controls, and program risks.
• Support policy, system, process, and vendor improvements affecting leave administration.
• Support assigned HR compliance programs and recurring administrative requirements.
• Perform audits, remediation activities, documentation controls, and regulatory implementation.
• Monitor relevant regulatory changes and assess operational impact.
• Develop procedures, communications, training, and readiness plans.
• Escalate compliance risks and recommend practical corrective actions.
• Establishes program measures, monitors service quality and compliance trends, and uses reports & data to inform on operations, risks, recurring issues, and opportunities for operational improvement.
• Leads or contributes to other HR Shared Services initiatives involving policy administration, employee support, service delivery, process governance, systems, controls, or regulatory readiness, based on organizational priorities.

Skills

FMLA knowledge

Leave administration

HRIS management

Customer service

Communication skills

Attention to detail

Education

Bachelor's Degree in relevant discipline

Bachelor's degree in Human Resources / Business

Tools

Workday

Dayforce

LeaveLink

Job description

CNA is seeking an experienced Leave Administration & Compliance Program Manager to lead the administration, governance, and continuous improvement of the organization’s leave of absence and accommodation programs. The role oversees HR compliance activities, training, audits, and regulatory updates, and provides program leadership across HR Shared Services.

Hybrid work options available. The position requires a Bachelor's degree or 4+ years of related experience, strong FMLA knowledge, and proven