Leave Administration & Compliance Program Manager

CNA Financial; Chicago (IL); Hybrid; USD 54,000 - 103,000; Full time

Job summary

CNA Financial is seeking a Leave Administration & Compliance Program Manager to join the HR Shared Services team. You will manage the administration, governance, and continuous improvement of leave of absence and accommodation programs, and oversee HR compliance activities including audits and regulatory updates.

You will lead program initiatives and partner with Legal, Benefits, Payroll, and vendors to ensure compliant and efficient processes.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 4+ years of leave administration or related experience.
• Strong knowledge of FMLA and state leave programs.
• Experience managing HRIS and leave administration systems.
• Excellent customer service and communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and deadlines simultaneously.

Responsibilities

• Leave Administration: support the administration and governance of federal, state, local, and company leave programs.
• Serve as the first escalation point for complex leave, disability, accommodation, and employment eligibility matters.
• Translate requirements into consistent processes, documentation, and guidance for employees and managers.
• Coordinate with HR partners and vendors to ensure alignment on processes and hand-offs.
• Monitor case trends, service quality, controls, and program risks.
• Support policy, system, process, and vendor improvements affecting leave administration.
• Support HR compliance programs and recurring administrative requirements.
• Perform audits, remediation activities, and regulatory implementation.
• Monitor regulatory changes and assess impact.
• Develop procedures, communications, training, and readiness plans.
• Escalate compliance risks and propose corrective actions.
• Establish program measures and use reports to inform on operations and risks.
• Lead or contribute to other HR Shared Services initiatives as priorities dictate.

Skills

Leave administration

Customer service

Communication

Attention to detail

Time management

Education

Bachelor's Degree in relevant discipline

Tools

Workday

Dayforce

LeaveLink

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

The Leave Administration & Compliance Program Manager is a member of HR Shared Services team who is responsible for managing the administration, governance, and continuous improvement of the organization's leave of absence and accommodation programs. The role also oversees designated HR compliance activities, including employment eligibility administration, required training, audits, and regulatory process updates. In addition, the position provides program leadership and operational support for other HR Shared Services priorities based on business need.

Key Responsibilities

• Leave Administration Support the administration and governance of federal, state, local, and company leave programs
• Serve as the first escalation point for complex leave, disability, accommodation, and employment eligibility matters
• Interpret requirements and translate them into consistent processes, documentation standards, and employee or manager guidance
• Coordinate with Employee Relations, Legal, Benefits, Payroll, HR partners, and vendors to ensure alignment on processes, requirements and hand-offs
• Monitor case trends, service quality, controls, and program risks
• Support policy, system, process, and vendor improvements affecting leave administration
• HR Compliance Support assigned HR compliance programs and recurring administrative requirements
• Perform audits, remediation activities, documentation controls, and regulatory implementation
• Monitor relevant regulatory changes and assess operational impact
• Develop procedures, communications, training, and readiness plans
• Escalate compliance risks and recommend practical corrective actions
• Establishes program measures, monitors service quality and compliance trends, and uses reports & data to inform on operations, risks, recurring issues, and opportunities for operational improvement.
• Leads or contributes to other HR Shared Services initiatives involving policy administration, employee support, service delivery, process governance, systems, controls, or regulatory readiness, based on organizational priorities.

Qualifications

Required

• Bachelor's Degree in relevant discipline, or equivalent
• 4 or more years of leave administration or related experience.
• Strong knowledge of FMLA and state leave programs.
• Experience managing and overseeing HRIS and leave administration systems.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple cases and deadlines simultaneously.

Preferred

• Bachelor's degree in Human Resources, Business, or related field.
• Experience with Workday, Dayforce, LeaveLink, or similar systems.
• Significant experience with ADA, paid family leave, disability, or leave-of-absence programs.

Job Tags

• #LI-MR1
• #LI-Hybrid

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia , California, Colorado, Connecticut, Illinois , Maryland , Massachusetts , New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com .

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page .

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]