Employee Relations Lead - Investigations & Policy Expert

Teleperformance; Oregon; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Teleperformance USA is seeking a skilled Employee Relations professional to advise on complex employment issues, conduct investigations, and ensure compliant, timely resolutions. The role emphasizes collaboration with cross-functional teams and leadership within ER operations.

Ideal candidates will have a Bachelor’s in business or HR, 3+ years in HR/ER, and strong communication skills to coach and develop policies and processes across the organization.

Qualifications

• Bachelor’s degree in business or HR preferred.
• 3+ years in HR with emphasis on Employee Relations and investigations preferred.
• Experience leading multiple high-priority ER activities with clear guidance and timely execution.
• Ability to review concerns holistically, diagnose root causes, and partner with teams to drive resolution.
• Strong documentation of case notes, investigation summaries and communications.

Responsibilities

• Understand company policy, culture, and laws to advise on complex employment issues.
• Conduct timely internal investigations (harassment, discrimination, retaliation) and prepare documentation.
• Resolve cases within SLA while delivering a positive employee experience.
• Coach Operations teams on investigations, performance concerns, conflict resolution and exit matters.
• Draft investigation documents and talking points; provide training on relevant policies.
• Promote understanding of policies and employment laws across the organization.
• Lead and support ER Specialists and cross-functional teams.
• Assist with ER project work as needed.

Skills

Employee relations

Workplace investigations

Policy interpretation

Regulatory compliance (ADA/FMLA)

Communication (verbal and written)

Cross-functional collaboration

Education

Bachelors degree in business or HR

Job description

Teleperformance USA is seeking a skilled Employee Relations professional to advise on complex employment issues, conduct investigations, and ensure compliant, timely resolutions. The role emphasizes collaboration with cross-functional teams and leadership within ER operations.

Ideal candidates will have a Bachelor’s in business or HR, 3+ years in HR/ER, and strong communication skills to coach and develop policies and processes across the organization.