Employee Relations Lead: Investigations & Culture Advocate

Teleperformance; Hartford (CT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Supplemental medical coverage

Paid time off

Financial planning resources

Employee discounts

Job summary

Teleperformance in Hartford, CT seeks an experienced Employee Relations professional to support policy adherence, investigations, and employee experience across the organization.

The role focuses on conducting investigations into harassment, discrimination and retaliation, advising management, and ensuring compliance with Federal and state laws. Strong communication and cross-functional collaboration are required; you will coach teams and draft relevant documentation.

Qualifications

• Bachelor’s degree in business or HR related preferred.
• 3+ years in HR with emphasis on Employee Relations and investigations.
• Experience leading multiple high-priority ER activities with clear guidance.

Responsibilities

• Investigate harassment, discrimination, and retaliation with objective documentation.
• Advise on policy and regulatory compliance; support SLA-based case handling.
• Coach management on workplace concerns and draft investigation materials.
• Promote training on policy understanding to Operations and other departments.
• Lead as a sounding board for ER Specialists and assist with ER projects.

Skills

Employee Relations

Investigation skills

Policy governance

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in business or HR

Tools

MS Office

Job description

Teleperformance in Hartford, CT seeks an experienced Employee Relations professional to support policy adherence, investigations, and employee experience across the organization.

The role focuses on conducting investigations into harassment, discrimination and retaliation, advising management, and ensuring compliance with Federal and state laws. Strong communication and cross-functional collaboration are required; you will coach teams and draft relevant documentation.