Leasing Team Lead — Training & Performance

American Homes 4 Rent, L.P.; Nevada (IA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays per year

PTO accrual to 120 hours per year

Job summary

American Homes 4 Rent, L.P. is seeking a Leasing Supervisor to train and manage a team of Leasing Specialists, ensuring top-tier service and that leasing metrics are met.

You will coordinate with sales, property management, underwriting, and lease writing to support the leasing process. The role requires leadership experience in a call-center or real estate environment, strong communication, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s Degree is preferred.
• Minimum two years of supervisory experience, preferably managing direct reports in a call center environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
• Excellent verbal and written communication, planning, analysis, and organizing skills.

Responsibilities

• Oversee the daily activities and assignments of the Leasing Specialists team, ensuring focus on priority tasks and prompt response to customer calls.
• Serve as a versatile resource, stepping in to assist the team with sales and application calls/emails as needed.
• Provide guidance on approval questions and escalated customer issues, acting as liaison between the field, property management, underwriting, and lease writing.
• Monitor performance, provide training, and coach specialists; review key metrics like conversion ratios and lease speed.
• Facilitate initial training and onboarding of new hires; assist with special projects and administrative duties.

Skills

Leadership

Call center experience

Training & coaching

Communication

Planning & analysis

Education

Bachelor's degree

Tools

Microsoft Office

Job description

American Homes 4 Rent, L.P. is seeking a Leasing Supervisor to train and manage a team of Leasing Specialists, ensuring top-tier service and that leasing metrics are met.

You will coordinate with sales, property management, underwriting, and lease writing to support the leasing process. The role requires leadership experience in a call-center or real estate environment, strong communication, and proficiency with Microsoft Office.