Leasing Supervisor

American Homes 4 Rent, L.P.; Nevada (IA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays per year

PTO accrual to 120 hours per year

Job summary

American Homes 4 Rent, L.P. is seeking a Leasing Supervisor to train and manage a team of Leasing Specialists, ensuring top-tier service and that leasing metrics are met.

You will coordinate with sales, property management, underwriting, and lease writing to support the leasing process. The role requires leadership experience in a call-center or real estate environment, strong communication, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s Degree is preferred.
• Minimum two years of supervisory experience, preferably managing direct reports in a call center environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
• Excellent verbal and written communication, planning, analysis, and organizing skills.

Responsibilities

• Oversee the daily activities and assignments of the Leasing Specialists team, ensuring focus on priority tasks and prompt response to customer calls.
• Serve as a versatile resource, stepping in to assist the team with sales and application calls/emails as needed.
• Provide guidance on approval questions and escalated customer issues, acting as liaison between the field, property management, underwriting, and lease writing.
• Monitor performance, provide training, and coach specialists; review key metrics like conversion ratios and lease speed.
• Facilitate initial training and onboarding of new hires; assist with special projects and administrative duties.

Skills

Leadership

Call center experience

Training & coaching

Communication

Planning & analysis

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.Join our team as a Leasing Supervisor, where you’ll play a pivotal role in training and managing a dedicated team of Leasing Specialists. You’ll ensure that our customers receive top-notch service and that our company’s leasing metrics are consistently met.Responsibilities:Oversee the daily activities and assignments of the leasing team, ensuring focus on priority tasks and prompt response to customer calls.Serve as a versatile resource, stepping in to assist the team with sales and application calls/emails as needed.Offer guidance and support to the team on approval questions and other escalated customer issues, acting as the liaison between the field, property management, underwriting, and lease writing.Continually monitor performance, provide training, and coach specialists. Review key business metrics including conversion ratios, lead to lease speed, lease volume, call times, available times, and quality assurance reviews.Analyze and provide feedback on team schedules and work hours.Facilitate initial training and onboarding of new hires, ensuring they are equipped to succeed.Support the department by assisting with special projects, including ad hoc outbound campaigns and other administrative duties.Requirements:Bachelor’s Degree is preferred.Minimum two years of experience in a related background, with leadership roles is required.Minimum two years of supervisory experience, preferably managing direct reports in a call center environment is preferred.Real Estate license is preferred.Proficiency in Microsoft Office (Word, Excel, Outlook) is required.Excellent verbal and written communication, planning, analysis, and organizing skills.Strong leadership, employee development, appraisal, relationship management, and problem-solving skills.CompensationThe anticipated pay range/scale for this position is $55,650.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.Additional CompensationThis position is eligible to receive monthly bonus payments.Perks and BenefitsEmployees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.#LI-SC1