Leasing Specialist: Resident Experience & Growth

TRG Management Company, LLLP; Boynton Beach (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Performance bonus

Employer-paid life insurance

Employer-paid disability insurance

401k matching

Job summary

TRG Management Company, LLLP is seeking a Leasing Consultant in Florida to partner with the property management team and deliver outstanding service to residents. You will guide prospects through the leasing process, explain unit features, collect deposits, and coordinate move-ins while maintaining Fair Housing standards.

The ideal candidate has strong customer service skills, familiarity with MS Office, and an eagerness to work in multifamily housing.

Qualifications

• High school diploma or equivalent preferred.
• 2 years of experience in customer service, hospitality, or multifamily real estate.
• Leasing experience is a plus, not required.
• Affordable Housing experience is a plus, not required.
• Strong customer service orientation and presentation abilities.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Onsite experience a plus.

Responsibilities

• Interview prospective tenants while adhering to Fair Housing Standards.
• Accompany potential tenants to model apartments to explain size and layout, amenities and lease terms.
• Fill out the lease form or agreement and collect the security deposit.
• Periodically inspect the state of the property and arrange maintenance.
• Compile a list of available rental units.
• Identify potential prospects.
• Manage the leasing/renewal process from start to finish.
• Provide exceptional customer service and build good resident relations.
• Answer calls and voicemails professionally and promptly.
• Request applicants to fill out an application and make a deposit per policy and Fair Housing rules.
• Process applications for approvals with credit checks and rental history.
• Submit completed applications for approval to the Property Manager.
• Follow up with candidates to provide status.
• Ensure apartment is ready for move-in on scheduled date.
• Follow up with prospects who did not close and try to close the business.
• Refer others to sister communities if needed.
• Monitor local market trends and compare properties to keep tabs on competitors.

Skills

Customer service

Hospitality

MS Office

Concierge experience

Multifamily real estate

Education

High school diploma

Tools

MS Office Suite

Job description

TRG Management Company, LLLP is seeking a Leasing Consultant in Florida to partner with the property management team and deliver outstanding service to residents. You will guide prospects through the leasing process, explain unit features, collect deposits, and coordinate move-ins while maintaining Fair Housing standards.

The ideal candidate has strong customer service skills, familiarity with MS Office, and an eagerness to work in multifamily housing.