Leasing Specialist - Portfolio & Resident Experience

Gorman & Company, LLC; United States; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Paid holidays

Parental leave

Disability coverage

Job summary

Gorman & Company is seeking a Leasing Specialist in Madison, WI, to support three market-rate properties. You will lease apartments, conduct tours, and build relationships with prospects, residents, and vendors while managing inquiries and records.

The role emphasizes strong customer service, organization, and attention to policy compliance across multiple properties, with competitive hourly pay and full benefits.

Qualifications

• 1+ years leasing, sales, or customer service experience required.
• Valid driver’s license and ability to meet insurability requirements.
• Strong communication and interpersonal skills.
• Customer service mindset with the ability to connect with a wide variety of people.
• Basic computer skills, including Microsoft Office.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Lease apartments in alignment with company policies and Fair Housing guidelines.
• Conduct community tours and deliver a compelling, personalized experience to prospective residents.
• Build relationships with prospects, residents, vendors, and team members.
• Follow up with prospects and assist in converting leads to signed leases.
• Support outreach marketing efforts, community networking, and competitor research.
• Assist with move-in and move-out processes to ensure a smooth resident experience.
• Complete administrative tasks including answering calls, entering service requests, and maintaining records.
• Support compliance processes and coordinate with internal teams as needed.

Skills

Leasing experience

Sales experience

Customer service

Communication skills

Interpersonal skills

Organizational skills

Tools

Microsoft Office

Job description

Gorman & Company is seeking a Leasing Specialist in Madison, WI, to support three market-rate properties. You will lease apartments, conduct tours, and build relationships with prospects, residents, and vendors while managing inquiries and records.

The role emphasizes strong customer service, organization, and attention to policy compliance across multiple properties, with competitive hourly pay and full benefits.