Leasing Specialist for Affordable Housing

Elmington Living; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid holidays

Job summary

Elmington Living, East Side Flats in Charlotte, NC, is seeking a Leasing Consultant to be the primary contact for prospective and current residents. You will lease apartment homes, ensure compliance with LIHTC/HUD regulations, and deliver a welcoming, professional experience on-site.

Responsibilities include greeting and touring prospects, processing applications, managing waitlists, and coordinating with maintenance. Strong communication and detail orientation are essential for success.

Qualifications

• High school diploma or equivalent required.
• Prior customer service, sales, or leasing experience preferred.
• Familiarity with LIHTC and/or HUD/Section 8 requirements a plus; willingness to be trained required.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar leasing software preferred.
• Fair Housing certification required within 7 days of employment.

Responsibilities

• Greet and tour prospective residents, presenting the community and available apartment homes professionally.
• Follow up with prospects promptly via phone, email, and text to convert traffic into leases, with notes on each applicant and prospect updated consistently throughout the process.
• Maintain accurate traffic, tour, and closing-ratio reports in the property management system.
• Support outreach marketing efforts and community events to drive leasing traffic.
• Support execution of leasing-related initiatives outlined in the property's action plan.
• Collect and review applications and supporting documentation for accuracy and completeness.
• Assist with income and asset verification in accordance with program requirements.
• Maintain the property waitlist in the correct order per program and fair housing guidelines.
• Support the ACD/CD with recertification paperwork collection as needed.
• Prepare lease documents and conduct move-in orientations for new residents.
• Respond to resident inquiries and route service requests to the maintenance team.
• Maintain a clean, presentable leasing office and model apartment homes at all times.
• Assist with renewals and lease expiration outreach.
• Report incidents to the Community Director or Assistant Community Director within 8 hours of occurrence.
• Confirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in.

Skills

Friendly communication

Sales orientation

Attention to detail

Multitasking

Punctuality

Education

High school diploma or equivalent

Tools

RealPage/OneSite

Yardi

Fortress

Job description

Elmington Living, East Side Flats in Charlotte, NC, is seeking a Leasing Consultant to be the primary contact for prospective and current residents. You will lease apartment homes, ensure compliance with LIHTC/HUD regulations, and deliver a welcoming, professional experience on-site.

Responsibilities include greeting and touring prospects, processing applications, managing waitlists, and coordinating with maintenance. Strong communication and detail orientation are essential for success.