Leasing Consultant - East Side Flats

Elmington Living; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid holidays

Job summary

Elmington Living, East Side Flats in Charlotte, NC, is seeking a Leasing Consultant to be the primary contact for prospective and current residents. You will lease apartment homes, ensure compliance with LIHTC/HUD regulations, and deliver a welcoming, professional experience on-site.

Responsibilities include greeting and touring prospects, processing applications, managing waitlists, and coordinating with maintenance. Strong communication and detail orientation are essential for success.

Qualifications

• High school diploma or equivalent required.
• Prior customer service, sales, or leasing experience preferred.
• Familiarity with LIHTC and/or HUD/Section 8 requirements a plus; willingness to be trained required.
• Experience with RealPage/OneSite, Yardi, Fortress, or similar leasing software preferred.
• Fair Housing certification required within 7 days of employment.

Responsibilities

• Greet and tour prospective residents, presenting the community and available apartment homes professionally.
• Follow up with prospects promptly via phone, email, and text to convert traffic into leases, with notes on each applicant and prospect updated consistently throughout the process.
• Maintain accurate traffic, tour, and closing-ratio reports in the property management system.
• Support outreach marketing efforts and community events to drive leasing traffic.
• Support execution of leasing-related initiatives outlined in the property's action plan.
• Collect and review applications and supporting documentation for accuracy and completeness.
• Assist with income and asset verification in accordance with program requirements.
• Maintain the property waitlist in the correct order per program and fair housing guidelines.
• Support the ACD/CD with recertification paperwork collection as needed.
• Prepare lease documents and conduct move-in orientations for new residents.
• Respond to resident inquiries and route service requests to the maintenance team.
• Maintain a clean, presentable leasing office and model apartment homes at all times.
• Assist with renewals and lease expiration outreach.
• Report incidents to the Community Director or Assistant Community Director within 8 hours of occurrence.
• Confirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in.

Skills

Friendly communication

Sales orientation

Attention to detail

Multitasking

Punctuality

Education

High school diploma or equivalent

Tools

RealPage/OneSite

Yardi

Fortress

Job description

At Elmington Living, we don't just manage properties — we build communities people are proud to call home. As the team behind 70+ affordable and market-rate assets across the country, we've earned our reputation through relentless care, sharp execution, and an eye for detail that never quits, guided by People First, Always. Execution with Integrity. Excellence by Design.

POSITION SUMMARY

The Leasing Consultant (LC) is the primary point of contact for prospective and current residents, responsible for leasing apartment homes in accordance with the property's marketing plan and affordable housing program requirements. The LC delivers a welcoming, professional experience while ensuring all leasing activity complies with LIHTC, HUD/Section 8, and fair housing regulations.

Looking for an opportunity to be part of a vibrant community at East Side Flats? At East Side Flats, we are committed to creating an exceptional living experience for our residents. East Side Flats provides affordable housing in Charlotte with proximity to dining and shopping. Spacious floor plans with sleek fixtures and finishes are paired with amenities including a fully equipped fitness center. As a member of our team, you will play an important role in delivering outstanding service, building meaningful resident relationships, and helping create a welcoming community people are proud to call home. If you are passionate about customer service, collaboration, and making a positive impact every day, we would love to hear from you!

KEY RESPONSIBILITIES

Leasing & Marketing

• Greet and tour prospective residents, presenting the community and available apartment homes professionally
• Follow up with prospects promptly via phone, email, and text to convert traffic into leases, with notes on each applicant and prospect updated consistently throughout the process
• Maintain accurate traffic, tour, and closing-ratio reports in the property management system
• Support outreach marketing efforts and community events to drive leasing traffic
• Support execution of leasing-related initiatives outlined in the property's action plan

Application & Certification Processing

• Collect and review applications and supporting documentation for accuracy and completeness
• Assist with income and asset verification in accordance with program requirements
• Maintain the property waitlist in the correct order per program and fair housing guidelines
• Support the ACD/CD with recertification paperwork collection as needed

Resident & Office Support

• Prepare lease documents and conduct move-in orientations for new residents
• Respond to resident inquiries and route service requests to the maintenance team
• Maintain a clean, presentable leasing office and model apartment homes at all times
• Assist with renewals and lease expiration outreach
• Report incidents to the Community Director or Assistant Community Director within 8 hours of occurrence
• Confirm move-in funds are received, the lease is signed, and utilities are set up prior to resident move-in

QUALIFICATIONS & REQUIREMENTS

• High school diploma or equivalent required
• Prior customer service, sales, or leasing experience preferred
• Familiarity with LIHTC and/or HUD/Section 8 requirements a plus; willingness to be trained required
• Experience with RealPage/OneSite, Yardi, Fortress, or similar leasing software preferred
• Fair Housing certification required within 7 days of employment

CORE COMPETENCIES

• Friendly, professional, and persuasive communication style
• Strong attention to detail in application and document processing
• Sales orientation with a genuine focus on resident service
• Ability to manage multiple prospects and priorities in a fast-paced environment
• Reliable, punctual, and team-oriented

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Primarily on-site in the leasing office, with regular property and model apartment home tours
• Standard business hours, including regular weekend availability
• Some exposure to outdoor conditions and walking during property tours
• Regular use of computer, phone, and office equipment
• Ability to communicate effectively in person, by phone, and electronically
• Occasionally move about the office to access files, office equipment, and meeting locations
• Ability to lift, carry, push, or pull up to 15-25 pounds occasionally
• Ability to bend, reach, stoop, and kneel as needed
• Frequently stand, walk, climb stairs, and move throughout the property
• May be exposed to varying weather conditions while performing outdoor duties

WHY YOU'LL LOVE WORKING HERE:

Elmington Living offers competitive compensation that reflects the market and the impact of the role, along with a comprehensive benefits package designed to support your well-being. Medical, dental, and vision coverage begins on the first of the month following your hire date, with no long waiting period. The company also provides life insurance and short- and long-term disability coverage. Employees become eligible for the 401(k) plan with company match after 90 days and accrue vacation, sick, and personal time to recharge, in addition to receiving 10 paid holidays each year.

At Elmington Living, we're redefining what property management can look like — and we're looking for leaders ready to help us raise the bar. With 70+ communities across the U.S. and a fast-growing presence rooted in Nashville, our work is driven by heart, hustle, and an unwavering commitment to doing things the right way. If you're ready to bring your experience, energy, and leadership to a company built on People First, Always. Execution with Integrity. Excellence by Design. — we'd love to meet you.

Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.