Leasing Specialist: Drive Resident Experience & Occupancy

Birchstone Residential; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Birchstone Residential is seeking a Leasing Specialist to support leasing operations across our communities. You will greet prospective residents, conduct tours, process applications, secure deposits, and coordinate move-ins and renewals while upholding Birchstone brand values.

The role emphasizes strong customer service, ability to manage multiple tasks, and familiarity with Entrata or similar software. Bilingual English/Spanish is a plus.

Qualifications

• High School Diploma or Equivalent is required.
• 1+ year work experience in leasing, sales, or customer service required.
• 1+ year work experience in the multi-family property management industry preferred.
• Certified Leasing Professional (CLP) certification preferred but not required.

Responsibilities

• Greet prospective residents, offer unit/community tours, and communicate value of living at the community.
• Provide exceptional customer service to current, prospective, and former residents.
• Qualify and screen applicants, process and verify rental applications, and follow Fair Housing guidelines.
• Secure deposits and lease agreements; communicate lease expirations and renewals.
• Assist with move-in/move-out procedures and property inspections.
• Market available units and monitor online advertisements to boost occupancy.

Skills

Leasing experience

Customer service

Sales

Communication skills

Education

High School Diploma

Tools

Entrata software

Microsoft Office

Job description

Birchstone Residential is seeking a Leasing Specialist to support leasing operations across our communities. You will greet prospective residents, conduct tours, process applications, secure deposits, and coordinate move-ins and renewals while upholding Birchstone brand values.

The role emphasizes strong customer service, ability to manage multiple tasks, and familiarity with Entrata or similar software. Bilingual English/Spanish is a plus.