Leasing Specialist

Birchstone Residential; Chapel Hill (NC); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Birchstone Residential is seeking a Leasing Specialist to support leasing operations and the financial performance of a community. You will coordinate apartment rentals, move-ins, move-outs, and renewals, while delivering excellent service and representing the Birchstone brand.

The role includes tours, applicant screening, market awareness, and collaboration with Property Managers. Strong communication, organization, and a proactive, team-oriented approach are essential.

Qualifications

• High School Diploma or Equivalent required.
• 1+ year leasing, sales, or customer service experience required.
• 1+ year in multi-family property management preferred.

Responsibilities

• Greet prospective residents and provide tours; explain community value and experience.
• Deliver excellent customer service to current and prospective residents.
• Qualify and screen applicants; process rental applications per Fair Housing guidelines.
• Secure deposits and leases; communicate expirations and renewals.
• Explain community policies to residents and assist with move-ins/outs.
• Assist with inspections; ensure units are clean and ready for new residents.
• Address resident concerns and follow up on service requests.
• Support community marketing and resident events; maintain online ads and market awareness.
• Research resident amenities and programs to drive revenue and value.
• Assist with special projects including capital improvement monitoring.
• Participate in meetings with Property Manager and support daily reporting.

Skills

Customer service

Leasing

Sales

Communication

Time management

Teamwork

Problem solving

Education

High School Diploma or Equivalent

Tools

Entrata

Microsoft Office

Job description

Description

The Leasing Specialist is a key role in developing Birchstone communities and is responsible for supporting the leasing operations and financial performance of the community, through coordinating and executing all activities related to apartment rentals, move-ins, move-outs, and lease renewals. In addition to other duties, the Leasing Specialist secures lease agreements, assists with community marketing activities, and represents and upholds the Birchstone brand and company values.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable

accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

ESSENTIAL DUTIES:

• Greet and interact with prospective residents and determine their needs and preferences; provide tours of units and the community; communicate the value and overall experience of living at the community.
• Provide exemplary customer service to all current, future, and previous residents. Create and develop meaningful and memorable experiences through personal relationship building.
• Qualify and screen prospective residents, process and verify rental applications, following Fair Housing guidelines.
• Secure deposits and lease agreements; communicate lease expirations and secure lease renewals.
• Communicate community policies to residents.
• Assist with move-in and move-out procedures.
• Assist in inspections of the community and apartments; help to ensure apartments are immaculate and ready for new residents.
• Assist residents with concerns, suggestions, and requests while delivering outstanding customer service; follow up on resident service requests.
• Assist with community marketing and resident events.
• Market available units, complete market surveys, and maintain an awareness of competitors, the industry and market trends.
• Maximize occupancy and resident retention; Increase community visits and interest; boost online engagement and maintain/update online advertisements.
• Research new resident amenities, activities, and programs that add value to the community and drive revenue.
• Provide suggestions for improving overall efficiencies and processes.
• Provide support and assistance in the execution of special projects and assignments including capital improvement project management and monitoring project progress.
• Participate in regular meetings with Property Manager and act as a resource to community team members.
• Assist Property Manager and Assistant Property Manager in administrative duties and completion of daily and weekly reports; answer telephone calls and respond to online inquiries.
• Other duties as assigned.

Requirements

EDUCATION & EXPERIENCE:

• High School Diploma or Equivalent is required
• One (1) or more years work experience in leasing, sales, or customer service position required.
• One (1) or more years work experience in the multi-family property management industry preferred.

LICENSES & CERTIFICATIONS:

• Certified Leasing Professional (CLP) certification and Fair Housing certifications preferred but not required.

KNOWLEDGE & SKILLS:

• Sufficient expertise in marketing and leasing.
• Strong business communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Innovative approach to problem solving.
• Must possess demonstrated effective written and verbal communications skills.
• Excellent time management skills; ability to work well under pressure and meet deadlines.
• Ability to effectively manage multiple projects simultaneously and prioritize tasks.
• Strong scheduling, organizational, and planning skills.
• Exceptional attention to detail.
• Proficient with Microsoft Office Suite or related software; possesses general computer skills.
• Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental software solutions.
• Ability to work varying hours and promptly respond to emergency situations.
• Bilingual ability in English and Spanish preferred, but not required.

OTHER REQUIREMENTS: Valid driver’s license required.